LaShana Ross
St Louis,MO
Summary
Proven leader and effective communicator, excelled at the United States Postal Office by enhancing team productivity and customer satisfaction. Leveraged strong improvisation and script analysis skills to streamline operations and resolve issues, significantly improving workflow efficiency and safety measures without compromising service quality. Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
13
13
years of professional experience
Work History
Acting Lead
United States Postal Office
01.2019 - Current
- Oversaw daily operations of department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Post Office Mail Clerk
United States Post Office
04.2011 - Current
- Improved workplace safety by conducting regular equipment checks and maintaining clean workspaces free from hazards.
- Collaborated effectively with fellow team members to sustain high levels of productivity during peak hours or staff shortages.
- Managed inventory of mailing supplies, ensuring adequate stock levels for uninterrupted operations.
- Spearheaded efforts to update employee training materials, resulting in more efficient onboarding processes for new hires.
- Expedited mail delivery to local businesses through establishment of strong relationships and efficient routes.
- Provided exceptional customer service by resolving issues promptly and addressing concerns with empathy and professionalism.
- Prioritized urgent or time-sensitive deliveries without compromising overall efficiency or accuracy across regular tasks.
- Ensured timely dispatch of outgoing mail through close coordination with transportation services.
- Augmented positive workplace culture through active participation in team-building activities fostering camaraderie among colleagues.
Education
Bachelor of Science - Criminal Justice
Harris Stowe State University
St Louis, MO07.2024
High School Diploma -
Soldan International Studies
St Louis, MO05.2001
Skills
- Strong improvisation
- Ensemble work
- Stage presence
- Script Analysis
Timeline
Acting Lead
United States Postal Office
01.2019 - Current
Post Office Mail Clerk
United States Post Office
04.2011 - Current
Bachelor of Science - Criminal Justice
Harris Stowe State University
High School Diploma -
Soldan International Studies
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