LaShana Powell
Seabrook,TX
Summary
Highly-motivated employee with customer service, multitasking and time management abilities. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Security Officer
Allied Universal Security Services
La Porte , TX
04.2024 - Current
- Monitored surveillance cameras and responded to suspicious activity.
- Enforced access control measures in accordance with established procedures.
- Confirmed visitor identification prior to granting entry into the building.
- Assisted in the development and implementation of security policies and procedures.
- Maintained accurate logs of all security related activities.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Adhered to post orders while maintaining a visible presence around the property.
- Guarded restricted areas to prevent unauthorized entry.
- Verified photo IDs and tickets to allow guests passage.
OWNER/OPERATOR
Lyft
Seabrook, TX
03.2015 - Current
- Managed all aspects of the daily operations including personnel, inventory control, budgeting, pricing
- Provided friendly and engaging customer service to internal and external customers
- Developed and maintained relationships with clients, suppliers, and subcontractors to ensure successful completion of projects.
CUSTOMER SERVICE REPRESENTATIVE
GM Financial Service Center 1
US, TX
08.2014 - 08.2023
- Reviewing account information in database Collect on accounts by making and receiving calls by asking probing questions of the consumer in order to better understand potential objections in order to negotiate payments in order to bring the account current and making sure to document accounts accordingly Perform basic skip-tracing matrix in order to make contact with the customer
- Maintained adequate cash supply in cash drawers in multiple checkout stations Mentored, coached and trained team members.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided clerical duties as needed.
DEPUTY
Jefferson County Sheriff Office
US, AR
03.2011 - 07.2014
- Managed the receptionist’s area, including greeting visitors and responding to telephone and in-person requests for information Monitored inmates’ behavior to prevent crime, escape attempts and other dangerous activities Verified warrants, conducted searches and fingerprinted inmates Enforced residents’ behavior management system and wrote incident reports for infractions Maintained daily logs of shift activity.
GENERAL SALES MANAGER
US Advance America
02.2003 - 03.2011
- Managed quality communication, customer support and product representation for each client Assisted customers with store and products complaints Maintained confidentiality of bank records and client’s information Maintained adequate cash supply in cash drawers in multiple checkout stations Mentored, coached and trained team members.
Education
COMPLETED COURSEWORK TOWARDS ASSOCIATE OF APPLIED SCIENCE IN CRIMINAL JUSTICE -
Southeast Arkansas College
Skills
- Judgment and Decision-Making
- Administration and Management
- Negotiation
- Sales and Marketing
- Time Management
- Multi-Tasker
- Scheduling
- Microsoft Office Products
- Public Relations
- OneNote
- Data Entry
- Recruiting
- Terminations
- Customer Service
- HR Policy Admin
- Word
- Excel
Certification
Notary/Signing Agent
References
References available upon request.
Timeline
Security Officer
Allied Universal Security Services
04.2024 - Current
OWNER/OPERATOR
Lyft
03.2015 - Current
CUSTOMER SERVICE REPRESENTATIVE
GM Financial Service Center 1
08.2014 - 08.2023
DEPUTY
Jefferson County Sheriff Office
03.2011 - 07.2014
GENERAL SALES MANAGER
US Advance America
02.2003 - 03.2011
COMPLETED COURSEWORK TOWARDS ASSOCIATE OF APPLIED SCIENCE IN CRIMINAL JUSTICE -
Southeast Arkansas College