Summary
Overview
Work History
Education
Skills
Timeline
Generic

LASHANA M. STEPHENS MA MFT

Long Beach,CA

Summary

Committed and skilled leader dedicated to optimizing operations for cost reduction and organizational efficiency. Utilizes result-oriented decision-making skills and sound judgment to positively impact company success.

Overview

10
10
years of professional experience

Work History

Housing Navigation Program Manager SPA 5.6.7

St Joseph Center
03.2021 - Current
  • Oversees the day-to-day operations of multiple housing navigation teams and leads team in special projects, including Inside Safe, Ocean Front Walk, Pathways, Centennial Park, and Project Room Key.
  • Creates and executes strategies to enhance collaboration among program areas, highlighting organizational coordination and strategic planning
  • Cultivates relationships and building partnerships to optimize community resources for program success
  • Communicates with executive leadership to plan budgets necessary for program activities, demonstrating financial acumen and budget management skills
  • Demonstrated strong ability to resolve and cope with immediate crisis situations, ensuring stability and effective problem-solving
  • Evaluated program performance through comprehensive data analysis, driving continuous improvement efforts
  • Mentored team members for professional development, resulting in increased productivity and job satisfaction. Consistently exceeded key performance indicators by adapting quickly to changes in program needs
  • Promoted an inclusive environment by actively engaging diverse populations in all aspects of programming

CES Housing Navigator Youth SPA 7

St Joseph Center
05.2018 - 03.2021
  • Managed 100 plus high acuity cases with co-occurring disorders experiencing multiple barriers including severe mental illness, complex trauma, homelessness and substance abuse
  • Increased navigational accuracy by consistently updating and maintaining client files, electronic charts and navigation tools using HMIS Clarity database.
  • Conducted thorough initial evaluations, ensuring the verification and documentation of eligibility
  • Developed a comprehensive Case Management 101 curriculum for new hire orientation
  • Facilitated team meetings for collaboration with faith based organizations and DCFS.
  • Consistently achieved enrollment and success in housing search and placement goals
  • Linked youth to external community resources via peer support networks, connecting individuals who share common experiences and challenges.
  • Promoted to Housing Navigation Program Manager

Salon Business Development Manager

Natural Intentions Salon and Spa
08.2016 - 05.2018
  • Led cross-functional teams to successfully execute complex projects, ensuring timely delivery and client satisfaction.
  • Held one-on-one meetings with stylists and sales team members to identify selling hurdles and offered insight into best remedy.
  • Increased client base by identifying new business opportunities and cultivating strong relationships with key decision makers.
  • Conducted comprehensive market research and analysis to identify emerging trends for natural hair and potential areas of expansion.
  • Mentored junior team members in effective sales and customer retention techniques, fostering a high-performance culture within the organization.
  • Spearheaded initiatives aimed at improving customer retention rates by proactively addressing concerns before they escalated into larger issues.
  • Built relationships with diverse customers and community to establish long-term business growth.
  • Developed and implemented strategic plans for business growth, resulting in increased market share and profitability.

Long Term Substitute Teacher

Atlanta Public School System
11.2013 - 06.2016
  • Improved student comprehension by tailoring teaching methods to individual learning styles
  • Developed and implemented engaging lesson plans, enhancing students' critical thinking skills
  • Established a debate team for high school males at an alternative high school
  • Organized and facilitated self-care support groups tailored for 5th to 7th-grade students.
  • Assisted struggling students through one-on-one sessions, leading to increased academic success
  • Participated in professional development workshops and conferences, staying current on best practices in education
  • Maintained open lines of communication with parents regarding student progress and any issues that arose during the school year
  • Developed and implemented behavior management plans for students with challenging behavior.

Education

MA, Marriage and Family Therapy -

Amridge University
Alabama
04.2013

MA, Professional Counseling -

Amridge University
Alabama
03.2013

Behavior Analyst Professional Level -

Results Group

Life Coach Professional Level -

Awyken Life Coach Ministry

BA, Psychology -

California State University Dominquez Hills
Dominguez Hills
06.2000

Skills

  • Decision-Making
  • Team Building
  • Inspiring and Motivating Others
  • Strategic Planning
  • Trauma Informed
  • Emotional Intelligence
  • Coaching and Mentoring
  • Problem Solving

Timeline

Housing Navigation Program Manager SPA 5.6.7

St Joseph Center
03.2021 - Current

CES Housing Navigator Youth SPA 7

St Joseph Center
05.2018 - 03.2021

Salon Business Development Manager

Natural Intentions Salon and Spa
08.2016 - 05.2018

Long Term Substitute Teacher

Atlanta Public School System
11.2013 - 06.2016

MA, Marriage and Family Therapy -

Amridge University

MA, Professional Counseling -

Amridge University

Behavior Analyst Professional Level -

Results Group

Life Coach Professional Level -

Awyken Life Coach Ministry

BA, Psychology -

California State University Dominquez Hills

Similar Profiles

CREATE PROFILE
LASHANA M. STEPHENS MA MFT