Summary
Overview
Work History
Education
Skills
Timeline
Generic
Lawanda McNair

Lawanda McNair

Yorktown,VA

Summary

Enthusiastic and creative education professional with a solid understanding of student development and learning styles. Possesses excellent communication and interpersonal skills. Connect with students from diverse backgrounds and support students with the skills needed to start a successful career.

Overview

18
18
years of professional experience

Work History

Owner/Driver

MED GO LLC
11.2020 - Current
  • Set and implemented strategic goals and initiatives to align with the company's mission, values, and vision by improving customer satisfaction, reducing costs, and increasing revenue.
  • Manage daily operations related to customer service, inventory management, and marketing by responding to customer inquiries, setting goals, and ensuring compliance with regulations.
  • Connecting people and their work. Develop and retain high performers who are engaged, productive, satisfied, and better able to deliver on mission or business objectives.
  • Recruit, screen, and retain responsible and safe drivers to provide transportation for members. Prioritize road safety and policy education for drivers.
  • Complete payroll by verifying employees' work hours and payment utilizing QuickBooks.
  • Experienced in solving problems concerning payroll, answering inquiries, and enforcing payroll polices.
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.

Owner/Driver

MED GO LLC
11.2020 - Current
  • Set and implemented strategic goals and initiatives to align with the company's mission, values, and vision by improving customer satisfaction, reducing costs, and increasing revenue.
  • Manage daily operations related to customer service, inventory management, and marketing by responding to customer inquiries, setting goals, and ensuring compliance with regulations.
  • Connecting people and their work. Develop and retain high performers who are engaged, productive, satisfied, and better able to deliver on mission or business objectives.
  • Recruit, screen, and retain responsible and safe drivers to provide transportation for members. Prioritize road safety and policy education for drivers.
  • Complete payroll by verifying employees' work hours and payment utilizing QuickBooks.
  • Experienced in solving problems concerning payroll, answering inquiries, and enforcing payroll polices.
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.

Sales Associate

Alcoholic Beverage Control
07.2007 - Current
  • Greeted customers entering the store. Ascertained what each customer wants and needs.
  • Described the product to customers and accurately explained details. To merchandise the sales floor.
  • Politely assisted customers in person and via telephone.
  • Provided an elevated customer experience to generate shopping experience and sales.
  • Recommended inventory and helped locate out-of-stock products based on customer requests.
  • Assisted customers with selection, inquiries, and order customization requests.
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy, and resolving problems on the spot.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.

Sales Associate

Alcoholic Beverage Control
07.2007 - Current
  • Greeted customers entering the store. Ascertained what each customer wants and needs.
  • Described the product to customers and accurately explained details. To merchandise the sales floor.
  • Politely assisted customers in person and via telephone.
  • Provided an elevated customer experience to generate shopping experience and sales.
  • Recommended inventory and helped locate out-of-stock products based on customer requests.
  • Assisted customers with selection, inquiries, and order customization requests.
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy, and resolving problems on the spot.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.

Teacher Assistant

New Horizons Regional Education Center
08.2007 - 07.2021
  • Developed treatments and casework programs for clients/students.
  • Secured housing, medical care, and employment for clients by working with community agencies.
  • Supplied crisis intervention and recommended services to clients in the community.
  • Met with clients each day for regular therapeutic interviews.
  • Interviewed and evaluated clients, including conducting safety and risk assessments.
  • Offered therapeutic services and crisis intervention to emotionally disturbed children and adolescents.
  • Referred clients/students to social services agencies.
  • Helped each client/student understand the contributing personal, social, and economic factors for diagnosis.
  • Collaborated with the other departments to serve dually-diagnosed individuals.
  • Wrote reports and case summaries. Compiled work records, including required statistics.
  • Investigated suspected cases of abuse, neglect, and exploitation.
  • Facilitated Individualized Education Programs (IEP) meetings.
  • Collaborated with the court, law enforcement, and community providers.
  • Delivered comprehensive therapeutic services to children, adolescents, and adults involved with child welfare and prevention services.
  • Trained as part of an overall service plan for children with severe behavioral and emotional needs.
  • Taught clients/students how to apply for insurance and prescription programs.
  • Trained in working with patients with Developmental Intellectual Disabilities and functioning Autism.
  • Collaborated with the program director to determine and reduce the risks for clients.
  • Fostered a positive learning environment by modeling enthusiasm, empathy, and respect for all members of the school community.
  • Collaborated with fellow educators to share best practices, resources, and ideas for continuous improvement in teaching methodologies.
  • Referred clients to psychiatric and medical examinations, as well as to family assessment planning teams.

Teacher Assistant

New Horizons Regional Education Center
08.2007 - 07.2021
  • Developed treatments and casework programs for clients/students.
  • Secured housing, medical care, and employment for clients by working with community agencies.
  • Supplied crisis intervention and recommended services to clients in the community.
  • Met with clients each day for regular therapeutic interviews.
  • Interviewed and evaluated clients, including conducting safety and risk assessments.
  • Offered therapeutic services and crisis intervention to emotionally disturbed children and adolescents.
  • Referred clients/students to social services agencies.
  • Helped each client/student understand the contributing personal, social, and economic factors for diagnosis.
  • Collaborated with the other departments to serve dually-diagnosed individuals.
  • Wrote reports and case summaries. Compiled work records, including required statistics.
  • Investigated suspected cases of abuse, neglect, and exploitation.
  • Facilitated Individualized Education Programs (IEP) meetings.
  • Collaborated with the court, law enforcement, and community providers.
  • Delivered comprehensive therapeutic services to children, adolescents, and adults involved with child welfare and prevention services.
  • Trained as part of an overall service plan for children with severe behavioral and emotional needs.
  • Taught clients/students how to apply for insurance and prescription programs.
  • Trained in working with patients with Developmental Intellectual Disabilities and functioning Autism.
  • Collaborated with the program director to determine and reduce the risks for clients.
  • Fostered a positive learning environment by modeling enthusiasm, empathy, and respect for all members of the school community.
  • Collaborated with fellow educators to share best practices, resources, and ideas for continuous improvement in teaching methodologies.
  • Referred clients to psychiatric and medical examinations, as well as to family assessment planning teams.

ID/DD Case Manager

Hampton-Newport News CSB
07.2017 - 01.2021
  • Conducted community visits to promote community living, educate the targeted population on available services. Attended staff development through in-depth training, workshops, seminars, and other learning opportunities.
  • Worked with leadership staff and special committees to define outcomes for cases and resolve issues that impacted individuals on my caseload.
  • Developed and created programs and monitored their effectiveness to ensure that they were meeting the needs of individuals.
  • Assessed clients' readiness for community services and made referrals, and coached individuals on community programs and searches.
  • Connected families with resources to identify as needing further assessment.
  • Publicized community services to maintain positive public relations with community providers.
  • Supported and collaborated with businesses and community groups.
  • Worked with senior case managers to coordinate team development activities and training.
  • Intervened in crises to protect individuals and others.
  • Provided exceptional services including counseling, case management, and day support for job training to a diverse client base.
  • Communicated with individuals of all ethnic and cultural backgrounds daily.
  • Addressed and resolved problems, complaints in a tactful and timely manner.
  • Directed client service with an emphasis on reducing dependency on public assistance and increasing client self-sufficiency.
  • Referred clients to appropriate team members, community agencies, and organizations to meet treatment needs.
  • Conducted competency-based, interactive assessments to identify client needs.
  • Provided emotional support to individuals to develop long-term plans and goals.

ID/DD Case Manager

Hampton-Newport News CSB
07.2017 - 01.2021
  • Conducted community visits to promote community living, educate the targeted population on available services. Attended staff development through in-depth training, workshops, seminars, and other learning opportunities.
  • Worked with leadership staff and special committees to define outcomes for cases and resolve issues that impacted individuals on my caseload.
  • Developed and created programs and monitored their effectiveness to ensure that they were meeting the needs of individuals.
  • Assessed clients' readiness for community services and made referrals, and coached individuals on community programs and searches.
  • Connected families with resources to identify as needing further assessment.
  • Publicized community services to maintain positive public relations with community providers.
  • Supported and collaborated with businesses and community groups.
  • Worked with senior case managers to coordinate team development activities and training.
  • Intervened in crises to protect individuals and others.
  • Provided exceptional services including counseling, case management, and day support for job training to a diverse client base.
  • Communicated with individuals of all ethnic and cultural backgrounds daily.
  • Addressed and resolved problems, complaints in a tactful and timely manner.
  • Directed client service with an emphasis on reducing dependency on public assistance and increasing client self-sufficiency.
  • Referred clients to appropriate team members, community agencies, and organizations to meet treatment needs.
  • Conducted competency-based, interactive assessments to identify client needs.
  • Provided emotional support to individuals to develop long-term plans and goals.

Intern

Oasis Counseling Center
01.2015 - 05.2015
  • Supported patients and families in coping with problems resulting from severe illness.
  • Wrote reports and case summaries and compiled work records, including required statistics.
  • Participated in a multidisciplinary program.
  • Referred residents and families to community resources to improve well-being and quality.
  • Referred clients to social services agencies.

Intern

Oasis Counseling Center
01.2015 - 05.2015
  • Supported patients and families in coping with problems resulting from severe illness.
  • Wrote reports and case summaries and compiled work records, including required statistics.
  • Participated in a multidisciplinary program.
  • Referred residents and families to community resources to improve well-being and quality.
  • Referred clients to social services agencies.

Education

MBA - Business Administration

Saint Leo University
Norfolk, VA
01.2019

Skills

  • Student Support
  • Excellent Communication Skills
  • Strong Interpersonal Skills
  • Time Management
  • Microsoft Office Software
  • Team Building and Collaboration Skills
  • Problem Solver
  • Student Engagement
  • Relationship Building
  • Skill Development
  • Career Development
  • Reporting

Timeline

Owner/Driver

MED GO LLC
11.2020 - Current

Owner/Driver

MED GO LLC
11.2020 - Current

ID/DD Case Manager

Hampton-Newport News CSB
07.2017 - 01.2021

ID/DD Case Manager

Hampton-Newport News CSB
07.2017 - 01.2021

Intern

Oasis Counseling Center
01.2015 - 05.2015

Intern

Oasis Counseling Center
01.2015 - 05.2015

Teacher Assistant

New Horizons Regional Education Center
08.2007 - 07.2021

Teacher Assistant

New Horizons Regional Education Center
08.2007 - 07.2021

Sales Associate

Alcoholic Beverage Control
07.2007 - Current

Sales Associate

Alcoholic Beverage Control
07.2007 - Current

MBA - Business Administration

Saint Leo University

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