LaShanda Barnes
Redford,MI
Summary
Accomplished Manager with a proven track record at Kroger for enhancing team productivity and customer satisfaction. Expert in staff development and goal setting, blending strong decision-making and time management skills. Achieved significant improvements in employee engagement and operational efficiency, demonstrating exceptional leadership and customer service prowess.
Managerial professional with proven record of streamlining processes and leading high-performing teams. Known for strong analytical skills and commitment to achieving results. Teams rely on collaborative leadership and adaptability to changing needs.
Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Overview
21
21
years of professional experience
Work History
Manager
Kroger
05.2024 - Current
- Conducted performance evaluations to identify areas for employee growth.
- Coordinated recruitment efforts to attract top talent.
- Implemented training programs for enhanced employee skills.
- Streamlined communication processes to foster transparency among departments.
- Managed and motivated employees to be productive and engaged in work.
- Maximized performance by monitoring daily activities and mentoring team members.
Assistant Store Manager
CVS Pharmacy
10.2018 - 06.2024
- Guided team members through challenges with clear communication and support.
- Executed merchandising strategies for increased product visibility and sales.
- Identified sales opportunities through customer interactions, maximizing revenue.
- Strengthened customer loyalty with personalized interactions and follow-ups.
- Analyzed sales data for informed decision-making on product placement.
- Conducted regular audits for accurate stock levels, reducing excess inventory.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Manager
Arby's
09.2012 - 10.2018
- Conducted performance evaluations to identify areas for employee growth.
- Coordinated recruitment efforts to attract top talent.
- Implemented training programs for enhanced employee skills.
- Streamlined communication processes to foster transparency among departments.
- Managed budgets for various departmental initiatives.
- Managed and motivated employees to be productive and engaged in work.
Crew Member
Macy's
08.2012 - 07.2014
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
Manager
Arby's
07.2009 - 02.2013
- Conducted performance evaluations to identify areas for employee growth.
- Coordinated recruitment efforts to attract top talent.
- Managed budgets for various departmental initiatives.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
Management Trainee
Wendy's
01.2007 - 07.2012
- Analyzed performance metrics to identify areas for improvement, guiding future business strategies.
- Implemented feedback mechanisms to gather employee insights, supporting a culture of continuous improvement.
- Collaborated with cross-functional teams to launch new products, contributing to overall company growth.
- Increased customer engagement with targeted marketing campaigns, fostering brand loyalty and repeat business.
Sales Merchandiser
Gadzooks
01.2006 - 11.2008
- Maximized shelf space utilization by optimizing product displays, leading to increased product visibility.
- Increased sales by establishing strong relationships with clients and understanding their needs.
- Provided excellent customer service by addressing inquiries promptly, resulting in repeat business and positive feedback from clients.
- Analyzed sales data to identify opportunities for growth, implementing targeted action plans that drove increased performance.
- Facilitated open lines of communication between retail partners and corporate headquarters, providing valuable feedback on various aspects of the business such as product performance, pricing adjustments, or promotional campaigns.
Host
TGI Fridays
05.2004 - 12.2006
- Implemented feedback mechanisms to continuously improve service quality.
- Improved guest satisfaction by welcoming visitors and providing exceptional service.
- Facilitated communication between kitchen and front-of-house to streamline service.
- Managed reservations to optimize seating and minimize wait times.
Education
Associate of Arts -
Midwest Photography Workshops
Culinary
High School Diploma -
Croseman High
Detroit, MI06-2004
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff management
- Goal setting
- Staff development
- Shift scheduling
Timeline
Manager
Kroger
05.2024 - Current
Assistant Store Manager
CVS Pharmacy
10.2018 - 06.2024
Manager
Arby's
09.2012 - 10.2018
Crew Member
Macy's
08.2012 - 07.2014
Manager
Arby's
07.2009 - 02.2013
Management Trainee
Wendy's
01.2007 - 07.2012
Sales Merchandiser
Gadzooks
01.2006 - 11.2008
Host
TGI Fridays
05.2004 - 12.2006
Associate of Arts -
Midwest Photography Workshops
Culinary
High School Diploma -
Croseman High
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