Summary
Overview
Work History
Education
Skills
Languages
Timeline
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LaShanda Bremer-Bennett

Flagstaff,AZ

Summary

Dynamic professional with a proven track record in property and customer service management, notably with PHX Collections. Excelled in project planning and customer relations, enhancing tenant satisfaction and operational efficiency. Fluent in Navajo, demonstrating exceptional communication skills and a team-oriented mindset. Skilled in leveraging computer technology for streamlined operations.

Overview

6
6
years of professional experience

Work History

Property Management Assistant

PHX collections
Flagstaff, AZ
05.2024 - Current
  • Ensured swift processing of incoming tenant payments.
  • Evaluated and solicited bids for diverse repair projects.
  • Resolved concerns and prioritized repairs promptly.
  • Initiated discussions with tenants regarding significant issues.
  • Managed day-to-day activities of multiple properties.
  • Handled calls and addressed queries using active listening to resolve issues.
  • Negotiated management and service contracts with clients.
  • Coordinated property maintenance activities to ensure timely repairs.
  • Maintained and organized cleaning supplies stock.
  • Sorted and counted linens and organized in storage areas.
  • Answered incoming calls, responded to emails, faxes and other inquiries from customers and vendors.
  • Greeted visitors, clients and guests in a professional manner.
  • Stocked inventory and ordered office and kitchen supplies.
  • Completed routine maintenance and repair.

Marketing Concierge

Travel and Leisure
Flagstaff, AZ
06.2023 - 05.2024
  • Monitored and evaluated effectiveness of communication strategies.
  • Directed promotional campaigns encompassing advertisements, public relations tactics, and special events.
  • Provided insights into customer patterns for enhanced targeting of marketing initiatives.
  • Collected customer feedback regarding their experiences with products and services.
  • Managed customer queries with timely and efficient responses.
  • Recommended methods for bettering client engagement.

Concierge

White Lodging
Saratoga, WY
05.2019 - 10.2019
  • Coordinated dining and entertainment reservations.
  • Managed client accounts through acquisition, documentation, and updating of personal and financial information.
  • Provided tailored concierge services to meet guest needs.
  • Handled administrative tasks, organizing paperwork for concierge services.
  • Liaised between guests and various hotel departments, including housekeeping and dining.
  • Managed and confirmed bookings using telephone and internet platforms.
  • Generated daily reports documenting guest requests and concierge activities.
  • Coordinated logistics for tours and expeditions, ensuring availability of accommodations.

Education

Cosmetology

Wallace State Community College
Hanceville, AL
05-2008

Some College (No Degree) - Early Childhood Care And Education

Gallup Community Collage
Gallup, NM

Skills

  • Scheduling appointments
  • Great planning skills
  • True team player
  • Customer service abilities
  • Computer skills
  • Customer relations
  • Great Mindset
  • Excellent communication
  • Project planning

Languages

English
Full Professional
Navajo
Professional

Timeline

Property Management Assistant

PHX collections
05.2024 - Current

Marketing Concierge

Travel and Leisure
06.2023 - 05.2024

Concierge

White Lodging
05.2019 - 10.2019

Cosmetology

Wallace State Community College

Some College (No Degree) - Early Childhood Care And Education

Gallup Community Collage

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LaShanda Bremer-Bennett