LaShanda Brown
Bedford,TX
Summary
Industrious Property Manager offering proven expertise in maintaining cost-effective, financially sound property operations. Diligent about keeping occupancy high by collaborating with tenants and owners to resolve conflicts. Successful at multitasking every day to handle everything from facility repairs and capital improvements to property tours and administrative leadership.
Overview
9
9
years of professional experience
Work History
Property Manager
Claro Courts Dallas, The Leighton Apartments
10.2021 - 06.2022
- Managed over 50 property tending and trending needs of tenants.
- Researched and contacted potential tenants, arranging for building maintenance and managing payments and budgets
- Duties to oversee all renovations for both properties
- Overseeing prompt and successful completion of maintenance requests
- Reported property's financial status, occupancy, and expiring leases to property owners.
- Meeting potential tenants, toured property and assessing their applications following anti-discrimination laws as well as answering relevant questions.
- Advertising vacant properties and hire leasing agents to find tenants as needed Inspecting properties and arranging for repairs and new materials as needed.
- Arranging contracts for maintenance, trash removal, landscaping, security, and other ongoing services and managing disputes with these service providers where appropriate Investigating and resolving property complaints and rental violations
- Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
- Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans.
- Developed, reviewed and submitted property operating and capital budgets.
- Administered operations to handle needs of more than 200 tenants across 250 property units.
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
- Decreased operating costs 50% by implementing cost control procedures.
- Handled disciplinary actions, performance appraisals and terminations of company staff.
- Maintained sufficient number of units market-ready for lease.
- Trained and motivated leasing staff during bi-monthly trainings.
- Prepared specifications, solicited bids and approved subcontracts for building services.
Assistant Manager
Hunter Plaza
10.2020 - 10.2021
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Followed up on delinquent tenants and coordinated collection procedures.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Verified income, assets and expenses and completed file tracking sheet for each applicant.
- Established strong, professional relationships with residents.
- Escalated major issues to property manager for immediate remediation.
Leasing Specialist
Summercrest Apartments
04.2019 - 10.2020
- Meeting potential renters and guiding them on tours of vacant units
- Following up on leads for potential renters.
- Performing background checks, credit checks and other responsibilities to see if prospective renters are qualified.
- Preparing leasing documents for potential renters using property standards and regulations.
- Keeping residents informed of any changes to rental agreements or upcoming property issues.
- Building rapport with current tenants to give them personalized service.
- Keeping community facilities such as mailrooms, fitness centers and laundry rooms cleaned.
Call Center Agent/Customer Service
Capital One
10.2018 - 07.2019
- Managed 50 customer calls per day supply exact, satisfactory answers to their queries and concerns.
- De-escalate situations involving dissatisfied customers, offering patient help and support.
- Call clients and customers to inform them about company's new products, services and policies.
- Guide callers through troubleshooting, navigating company site or using products or services.
- Review customer or client accounts, supplying updates and information about billing, shipping, warranties and other account items.
Leasing Specialist
City Gate Property Group
10.2018 - 04.2019
- Meeting potential renters and guiding them on tours
- Following up on leads for potential renters.
- Performing background checks, credit checks and other responsibilities to see if prospective renters are qualified.
- Preparing leasing documents for potential renters using property standards and regulations.
- Keeping residents informed of any changes to rental agreements or upcoming property issues.
- Building rapport with current tenants to give them personalized service.
- Keeping community facilities such as mailrooms, fitness centers and laundry rooms cleaned.
Leasing Consultant
BG Staffing - BG Multifamily
10.2018 - 11.2018
- Meeting potential renters and guiding them on tours
- Following up on leads for potential renters.
- Performing background checks, credit checks and other responsibilities to see if prospective renters are qualified.
- Preparing leasing documents for potential renters using property standards and regulations.
- Keeping residents informed of any changes to rental agreements or upcoming property issues.
- Established rapport with current tenants to give them personalized service.
- Keep community facilities such as mailrooms, fitness centers and laundry rooms cleaned.
Customer Service Manager
CSM, Walmart Super Center
07.2017 - 10.2018
- Reviewing reports to show baseline customer satisfaction levels
- Contacting customers who have complained and work with them to resolve their issues
- Established positive work environment for employees and leading by example
- Managing staffing levels for customer service counter and other key areas
- Ensuring associates in training up to date on current procedures
- Overseeing cashiers, scheduling cashiers' breaks, assigning associates to cashier role when store is too busy, etc, Various other front-end operations.
- Managed over 50 customer service calls per day.
Data Entry Clerk
AppleOne
03.2016 - 06.2017
- In charge of overall management of tasks, activities, and Poll Workers in polling place
- Opens polling place and decides voting arrangement
- Verifies seal number on ballot transfer bag
- Prepares Image Cast Evolution (ICE) unit to receive ballots
- Serves as liaison to election's office
- Returns all specified materials to election's office.
- Managed over 50 customer calls per day.
Leasing Consultant/Assistant Manager
Standard Enterprises
02.2014 - 03.2016
- Meeting potential renters and guiding them on tours
- Following up on leads for potential renters.
- Performing background checks, credit checks and other responsibilities to see if prospective renters are qualified.
- Preparing leasing documents for potential renters using property standards and regulations.
- Keeping residents informed of any changes to rental agreements or upcoming property issues.
- Keeping eye on community facilities such as mailrooms, fitness centers and laundry rooms clean.
Education
High School Diploma -
Wossman High School
Monroe, LA05.1993
Skills
- Blue Moon, Onesite, Yardi, Resman
- Microsoft Word, Excel, Outlook
- Marketing
- LIHTC
- Office Management
- Section 8
- Budgeting
- Accounting
- Performance Assessment
- Vendor Contracts
- Bid Proposal
- Month-End Closings
Timeline
Property Manager
Claro Courts Dallas, The Leighton Apartments
10.2021 - 06.2022
Assistant Manager
Hunter Plaza
10.2020 - 10.2021
Leasing Specialist
Summercrest Apartments
04.2019 - 10.2020
Call Center Agent/Customer Service
Capital One
10.2018 - 07.2019
Leasing Specialist
City Gate Property Group
10.2018 - 04.2019
Leasing Consultant
BG Staffing - BG Multifamily
10.2018 - 11.2018
Customer Service Manager
CSM, Walmart Super Center
07.2017 - 10.2018
Data Entry Clerk
AppleOne
03.2016 - 06.2017
Leasing Consultant/Assistant Manager
Standard Enterprises
02.2014 - 03.2016
High School Diploma -
Wossman High School
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