Industrious Property Manager offering proven expertise in maintaining cost-effective, financially sound property operations. Diligent about keeping occupancy high by collaborating with tenants and owners to resolve conflicts. Successful at multitasking every day to handle everything from facility repairs and capital improvements to property tours and administrative leadership.
Hi, I’m
LaShanda Brown
Dallas,TX
Summary
Overview
10
years of professional experience
Work History
Cogent Temp Service/ Dallas Housing Authority
Temp Regional Manager
08.2023 - 07.2024
Job overview
- Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
- Enhanced property value by overseeing regular upkeep, repairs, and capital improvement projects.
- Streamlined rent collection process for improved cash flow and reduced delinquencies.
- Developed strong relationships with vendors, negotiating favorable contracts for cost-effective services.
- Conducted regular property inspections to identify potential issues and ensure compliance with safety regulations.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Improved communication channels between management, staff, and tenants by implementing new technology tools such as online portals or mobile apps.
- Prepared detailed reports on property performance metrics for monthly review meetings with senior management team members.
- Served as point-of-contact between residents and building personnel thereby effectively managing daily concerns or inquiries.
- Reduced vacancy rates through targeted marketing efforts like hosting open houses and leveraging social media platforms.
- Collaborated with legal department on eviction proceedings when necessary; following proper protocols and documentation requirements laid down by law.
- Provided excellent customer service by promptly responding to inquiries and addressing grievances; resulting in increased tenant retention rates.
- Followed up on delinquent tenants and coordinated collection procedures.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Kept accurate records of all resident and tenant correspondence.
- Showed apartments to potential tenants and answered questions regarding community.
- Escalated major issues to property manager for immediate remediation.
- Complied with safe housing requirements and contractual obligations by resolving tenant issues and service needs.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Inspected common areas for cleanliness and notified maintenance of overflowing trash.
- Posted policies and rules in common areas for tenant review.
- Attended staff meetings and took extensive notes to share with property manager.
- Communicated effectively with owners, residents, and on-site associates.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Kept properties in compliance with local, state and federal regulations.
- Delivered emergency 24-hour on-call service for tenants on building issues.
Capstone Real Estate Services
Assistant to the Property Manager
01.2023 - 08.2023
Job overview
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Monitored security and handled incidents calmly.
- Boosted occupancy [98]% by leveraging market knowledge and successful promotional strategies.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Organized and participated in meetings to give residents opportunity to ask questions and provide forum for issues to be addressed.
- Developed, reviewed and submitted property operating and capital budgets.
- Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
- Maintained sufficient number of units market-ready for lease.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Verified income, assets and expenses and completed file tracking sheet for each applicant.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Followed up on delinquent tenants and coordinated collection procedures.
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
First Key Homes
Property Administator
07.2022 - 01.2023
Job overview
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
- Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs.
- Handled disciplinary actions, performance appraisals and terminations of company staff.
- Organized and participated in meetings to give residents opportunity to ask questions and provide forum for issues to be addressed.
- Developed, reviewed and submitted property operating and capital budgets.
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
- Demonstrated respect, friendliness and willingness to help wherever needed
- Demonstrated a high level of initiative and creativity while tackling difficult tasks
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations
- Adaptable and proficient in learning new concepts quickly and efficiently
Claro Courts Dallas, The Leighton Apartments
Property Manager
10.2021 - 06.2022
Job overview
- Managed over 50 property tending and trending needs of tenants.
- Manage and researching and contacting potential tenants, arranging for building maintenance and managing payments and budgets
- Duties to oversee all renovations for both properties
- Building positive relationships with prospective and current tenants
- Overseeing for prompt and successful completion of maintenance requests
- Preparing and executing detailed and legally compliant lease agreements
- Overseeing all financial procedures including verifying renter income, processing monthly payments, and executing default protocols
- Creating organizational systems to support correct record keeping, efficient financial transactions and prompt renter complaint resolution
- Collecting rent and other property fees from tenants and individual owners Paying property expenses, including taxes, mortgages, payroll, insurance premiums and maintenance costs.
- Reported property’s financial status, occupancy, and expiring leases to property owners.
- Meeting potential tenants, toured property and assessing their applications following anti-discrimination laws as well as answering relevant questions.
- Advertising vacant properties and hire leasing agents to find tenants as needed Inspecting properties and arranging for repairs and new materials as needed.
- Arranging contracts for maintenance, trash removal, landscaping, security, and other ongoing services and managing disputes with these service providers where appropriate Investigating and resolving property complaints and rental violations
- Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
- Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs.
- Developed, reviewed and submitted property operating and capital budgets.
- Administered operations to handle needs of more than 200 tenants across 250 property units.
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Organized and participated in meetings to give residents opportunity to ask questions and provide forum for issues to be addressed.
- Decreased operating costs 50% by implementing cost control procedures.
- Handled disciplinary actions, performance appraisals and terminations of company staff.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained sufficient number of units market-ready for lease.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Trained and motivated leasing staff during bi-monthly trainings.
- Prepared specifications, solicited bids and approved subcontracts for building services.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant
- Introduced prospective tenants to types of units available and performed tours of premises
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services
- Completed final move-out walk-throughs with tenants to identify required repairs
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects
- Coordinated with janitorial and engineering staff on maintenance and upkeep
- Maintained original leases and renewal documents in digital and hardcopy format for property management office
- Followed up on delinquent tenants and coordinated collection procedures
- Coordinated with legal counsel to resolve tenant disputes
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties
- Developed and implemented marketing strategies to increase occupancy rates
- Maintained sufficient number of units market-ready for lease
Hunter Plaza
Assistant Manager
10.2020 - 10.2021
Job overview
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
- Kept accurate records of all resident and tenant correspondence.
- Followed up on delinquent tenants and coordinated collection procedures.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Resolved conflicts between tenants regarding noise, encroachments and parking.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
- Verified income, assets and expenses and completed file tracking sheet for each applicant.
- Established strong, professional relationships with residents by promoting team.
- Escalated major issues to property manager for immediate remediation.
- Showed apartments to potential tenants and answered questions regarding community.
- Inspected common areas for cleanliness and notified maintenance of overflowing trash.
- Managed over 50 customer calls per day.
Summercrest Apartments
Leasing Specialist
04.2019 - 10.2020
Job overview
- Meeting potential renters and guiding them on tours of vacant units
- Following up on leads for potential renters.
- Performing background checks, credit checks and other responsibilities to see if prospective renters are qualified.
- Preparing leasing documents for potential renters using property standards and regulations.
- Managed collection of rent payments, security deposits and application fees.
- Keeping residents informed of any changes to rental agreements or upcoming property issues.
- Building rapport with current tenants to give them personalized service.
- Keeping community facilities such as mailrooms, fitness centers and laundry rooms cleaned.
- Managed 50 customer calls per day.
Capital One
Call Center Agent/Customer Service
10.2018 - 07.2019
Job overview
- Managed 50 customer calls per day supply exact, satisfactory answers to their queries and concerns.
- De-escalate situations involving dissatisfied customers, offering patient help and support.
- Call clients and customers to inform them about company’s new products, services and policies.
- Guide callers through troubleshooting, navigating company site or using products or services.
- Review customer or client accounts, supplying updates and information about billing, shipping, warranties and other account items.
- Collaborate with other call center professionals to improve customer service Help to train new employees and inform them about company’s customer management policies
City Gate Property Group
Leasing Specialist
10.2018 - 04.2019
Job overview
- Meeting potential renters and guiding them on tours of vacant units
- Following up on leads for potential renters.
- Performing background checks, credit checks and other responsibilities to see if prospective renters are qualified.
- Preparing leasing documents for potential renters using property standards and regulations.
- Managing collection of rent payments, security deposits and application fees.
- Keeping residents informed of any changes to rental agreements or upcoming property issues.
- Building rapport with current tenants to give them personalized service.
- Keeping community facilities such as mailrooms, fitness centers and laundry rooms cleaned.
- Managed over 50 customer calls per day.
BG Staffing - BG Multifamily
Leasing Consultant
10.2018 - 11.2018
Job overview
- Meeting potential renters and guiding them on tours of vacant units.
- Following up on leads for potential renters.
- Performing background checks, credit checks and other responsibilities to see if prospective renters are qualified.
- Preparing leasing documents for potential renters using property standards and regulations.
- Managing collection of rent payments, security deposits and application fees.
- Keeping residents informed of any changes to rental agreements or upcoming property issues.
- Established rapport with current tenants to give them personalized service.
- Keep community facilities such as mailrooms, fitness centers and laundry rooms cleaned.
- Managed over 50 customer calls per day.
CSM, Walmart Super Center
Customer Service Manager
07.2017 - 10.2018
Job overview
- Reviewing reports to show baseline customer satisfaction levels
- Contacting customers who have complained and work with them to resolve their issues
- Established positive work environment for employees and leading by example
- Managing staffing levels for customer service counter and other key areas
- Ensuring associates in training up to date on current procedures
- Overseeing cashiers, scheduling cashiers’ breaks, assigning associates to cashier role when store is too busy, etc, Various other front-end operations.
- Managed over 50 customer service calls per day.
AppleOne
Data Entry Clerk
03.2016 - 06.2017
Job overview
- In charge of overall management of tasks, activities, and Poll Workers in polling place
- Opens polling place and decides voting arrangement
- Verifies seal number on ballot transfer bag
- Prepares Image Cast Evolution (ICE) unit to receive ballots
- Serves as liaison to election’s office
- Returns all specified materials to election’s office.
- Managed over 50 customer calls per day.
Standard Enterprises
Leasing Consultant/Assistant Manager
02.2014 - 03.2016
Job overview
- Meeting potential renters and guiding them on tours of vacant units Following up on leads for potential renters.
- Performing background checks, credit checks and other responsibilities to see if prospective renters are qualified.
- Preparing leasing documents for potential renters using property standards and regulations.
- Managing collection of rent payments, security deposits and application fees.
- Keeping residents informed of any changes to rental agreements or upcoming property issues.
- Established rapport with current tenants to give them personalized service.
- Keeping eye on community facilities such as mailrooms, fitness centers and laundry rooms clean.
- Managed over 50 customer calls per day.
Education
Wossman High SchoolMonroe, LA
High School Diploma
05.1993
University Overview
Skills
- Blue Moon
- Onesite
- Microsoft Excel
- Marketing
- LIHTC
- Microsoft Word
- Yardi
- Office Management
- Section 8
- Budgeting
- Accounting
- Microsoft Outlook
- Rent Collections
- Performance Assessment
- Vendor Contracts
- Bid Proposal
- Month-End Closings
- Office Staffing
- Customer Satisfaction
Accomplishments
Accomplishments
- Resolved product issue through consumer testing.
- Supervised team of 250 staff members.
- Achieved Property Management by completing all needed task with accuracy and efficiency.
- Managed team of 6 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Temp Regional Manager
Cogent Temp Service/ Dallas Housing Authority
08.2023 - 07.2024
Assistant to the Property Manager
Capstone Real Estate Services
01.2023 - 08.2023
Property Administator
First Key Homes
07.2022 - 01.2023
Property Manager
Claro Courts Dallas, The Leighton Apartments
10.2021 - 06.2022
Assistant Manager
Hunter Plaza
10.2020 - 10.2021
Leasing Specialist
Summercrest Apartments
04.2019 - 10.2020
Call Center Agent/Customer Service
Capital One
10.2018 - 07.2019
Leasing Specialist
City Gate Property Group
10.2018 - 04.2019
Leasing Consultant
BG Staffing - BG Multifamily
10.2018 - 11.2018
Customer Service Manager
CSM, Walmart Super Center
07.2017 - 10.2018
Data Entry Clerk
AppleOne
03.2016 - 06.2017
Leasing Consultant/Assistant Manager
Standard Enterprises
02.2014 - 03.2016
Wossman High School
High School Diploma
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