Lashanda Brown
Bedford ,TX
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
5
5
years of professional experience
Work History
Regional Manager
Dallas Housing Authority
08.2023 - Current
- Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
- Developed and executed successful business plans that resulted in improved market share and profitability within the region.
- Boosted regional sales by implementing targeted marketing strategies and fostering strong client relationships.
- Streamlined operational processes for increased efficiency by identifying areas of improvement and implementing necessary changes.
- Defined clear targets and objectives and communicated to other team members.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Assistant to the Property Manager
Capstone Real Estate Investments
01.2023 - 08.2023
- Assisted with the collection of rent payments, ensuring timely deposits and accurate recordkeeping.
- Assisted with the preparation of legal documentation for lease agreements, eviction notices and other relevant forms in accordance with property management policies.
- Improved tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Followed up on delinquent tenants and coordinated collection procedures.
- Supported property manager with lease negotiations, resulting in favorable terms for both parties.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Established administrative work procedures to track staff's daily tasks.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
Property Administrator
First Key Homes
07.2022 - 07.2023
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
- Maintained open lines of communication with tenants, addressing concerns proactively to minimize disputes or misunderstandings.
- Followed up on delinquent tenants and coordinated collection procedures.
- Developed marketing strategies to attract prospective tenants, resulting in higher occupancy rates.
- Assessed competitive market conditions by conducting comprehensive research on comparable properties within the area, adjusting rental rates accordingly as needed.
- Collaborated with maintenance teams to schedule routine inspections and repairs, maintaining a high standard of property upkeep.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Collected and maintained careful records of rental payments and payment dates.
Property Manager
Claro Courts Dallas
05.2021 - 07.2022
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Monitored market trends closely, adjusting rental rates accordingly to remain competitive within the regional market landscape.
- Managed budgetary constraints to maximize profitability while maintaining high-quality living environments for residents.
- Fostered a sense of community among residents through well-planned social events and activities that encouraged interaction amongst neighbors.
- Provided ongoing training opportunities for staff, promoting professional growth and fostering a cohesive team environment.
- Increased revenue with strategic lease renewal negotiations, focusing on tenant retention.
- Managed budget effectively, ensuring all property expenses were kept within allocated funds.
- Communicated effectively with owners, residents, and on-site associates.
- Maximized rental income while minimizing expenses through effective planning and control.
- Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
Assistant Property Manager
Hunter Plaza
02.2020 - 05.2021
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintaining/preparing pre Close and month end reports in a timely manner.
- Completed final move-out walk-throughs with tenants to identify required repairs. Processed security deposit refunds.
- Provided excellent customer service by promptly responding to inquiries and addressing grievances; resulting in increased tenant retention rates.
- Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
- Fostered positive community environment, organizing events that encouraged tenant engagement and satisfaction.
- Maintained accurate and up-to-date tenant and property records, enhancing operational efficiency.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
Education
High School Diploma -
Wossman High School
Monroe, Louisiana 05.1993
Skills
- Teamwork and Collaboration
- Conflict Management
- Customer Service
- Team Building Practices
- Leadership skills
- LIHTC
- Section 8 Communities
- Knowledge of vendor contracts
- Proficient with Budgets/Budget variance reports
- Software Skills: Blue Moon, Onesite, Yardi, Slack, Snappt, Knock, Rent Cafe, Microsoft, Excel
I enjoy spending time with my family, cooking, traveling and going to church.
Any time I get to have with my family is where I truly shine, I enjoy cooking meals for them and large family get togethers, I enjoy traveling and taking small trips when I can and most of all I enjoy attending church and singing in my church choir.
Timeline
Regional Manager
Dallas Housing Authority
08.2023 - Current
Assistant to the Property Manager
Capstone Real Estate Investments
01.2023 - 08.2023
Property Administrator
First Key Homes
07.2022 - 07.2023
Property Manager
Claro Courts Dallas
05.2021 - 07.2022
Assistant Property Manager
Hunter Plaza
02.2020 - 05.2021
High School Diploma -
Wossman High School
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