Lashanda Buford
Saint Paul,MN
Summary
Medical professional prepared for this role, bringing valuable experience in clinical and administrative functions. Known for reliable support in patient care and effective communication with healthcare teams. Strong focus on collaboration and adaptability to meet changing priorities. Proficient in patient interaction, medical record management, and office support tasks.
Overview
19
19
years of professional experience
Work History
Proof Reader/ Medical Assistant
Examone
10.2010 - 09.2025
- Managed patient scheduling and appointments to optimize clinic workflow.
- Assisted in preparing patients for exams, ensuring comfort and confidentiality.
- Conducted routine laboratory tests, maintaining accuracy and adherence to protocols.
- Documented patient histories and vital signs in electronic health records system.
- Trained new staff on operational procedures, improving team efficiency and compliance.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
Customer Service Manager
PNC Bank
09.2008 - 07.2010
- Led customer service team in resolving complex banking inquiries, enhancing client satisfaction.
- Developed and implemented training programs for new staff, improving onboarding efficiency.
- Analyzed customer feedback to identify trends and inform service improvements.
- Coordinated cross-functional collaboration to streamline problem resolution processes.
- Facilitated regular team meetings to discuss challenges and share best practices for improvement.
- Monitored key performance indicators, ensuring alignment with service excellence standards.
Customer Service Representative
Sitel Corporation
09.2006 - 09.2007
- Assisted customers with inquiries and resolved issues through effective communication.
- Utilized CRM software to document interactions and track customer feedback.
- Provided timely support for product-related questions, enhancing customer satisfaction.
- Collaborated with team members to streamline processes and improve service efficiency.
- Adapted quickly to system updates and changes in company policies.
Education
Associate of Applied Science - Medical Assisting And Phlebotomy
Platt College
Oklahoma City, OK12-1999
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Vital sign monitoring
- Data entry
- Reliable team player
- Phlebotomy
- Specimens collection and processing
- Professionalism and ethics
- Maintaining confidentiality
- Appointment setting
- Compassionate caregiver
- Medical records management
- Patient flow management
- Medical supply inventory
- Medical office administration
- Complex Problem-solving
Timeline
Proof Reader/ Medical Assistant
Examone
10.2010 - 09.2025
Customer Service Manager
PNC Bank
09.2008 - 07.2010
Customer Service Representative
Sitel Corporation
09.2006 - 09.2007
Associate of Applied Science - Medical Assisting And Phlebotomy
Platt College