Lashanda Buie
Saint Paul,MN
Summary
Motivated professional offering proficiency in data entry combined with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
CVS Health Company
08.2022 - 11.2022
- Handled over 50 customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times
- Offered advice and assistance to customers, paying attention to special needs or wants
- Answered customer telephone calls promptly to avoid on-hold wait times
- Updated account information to maintain customer records
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Clarified customer issues and determined root cause of problems to resolve product or service complaints
Personal Care Attendant
Circle of Life Anishinaabe Home
09.2010 - 12.2021
- Assisted 2 or more clients with daily living needs to maintain self-esteem and general wellness.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Conferred with supervisor to discuss patient condition and medical care.
- Assisted patients with personal requirements for housekeeping and grooming assistance.
Customer Service Call Center Specialist
Rose International
04.2021 - 06.2021
- Vaccination Call Center Operators
- Managed over 50 (large volume) of customers every day with positive attitude and focus on customer satisfaction.
- Resolved customer complaints and addressed emergency requests and needs.
- Web-based appointment scheduling platform(s) to schedule vaccination appointments to Minnesotans.
- Provide caller information and answer questions.
- Demographic and health information.
- Obtain caller agreement to the consent.
- Canceling and rescheduling appointments.
- Scripts, policies and procedures.
- Data protected by HIPAA and/or the Minnesota Health Records.
- Data entry into databases and verify accuracy of data.
- Assure data are entered per protocol
Substitute Food Service Helper
Bloomington Public Schools District
09.2012 - 09.2017
- Food Service Department (FSD) staff with food preparation, proper food storage, and maintaining cleanliness of food service, dining, and storage areas
- Cleaned and maintained orderly, safe, and sanitary conditions in FSD facility; cleaned dishes, kitchen utensils and equipment; cleaned tables, chairs, floors, and surfaces
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Self-motivated, with a strong sense of personal responsibility
- Managed time efficiently in order to complete all tasks within deadlines
- Demonstrated respect, friendliness and willingness to help wherever needed
- Excellent communication skills, both verbal and written
- Proved successful working within tight deadlines and a fast-paced environment
- Organized and detail-oriented with a strong work ethic
Line Supervisor Senior Nutrition Site Coordinator
Volunteers Of America Minnesota
07.2014 - 07.2016
- Prepared evening meals and resident lunches for both congregate and home delivered meals at dining site.
- Followed and improved operating procedures and best practices for line production.
- Followed safety procedures according to OSHA and Lock Out, Tag Out guidelines and properly handled hazardous materials.
- Coordinated with other supervisors within facility to manage operations between departments.
- Monitored day-to-day production operations and identified methods to improve quality and efficiency.
- Registered all new participants in database
- Recorded accurate information regarding food service and appliances as required by health standards
- Provided supervision, recruitment, and training recognizing volunteers at dining site.
- Handled administrative tasks such as roster reports and deposits and resolved personnel issues on production line.
Education
Business Certificate - Business
Saint Paul College - A Community And Technical College
Saint Paul, MN06.2022
Certificate in Medical Technology - Medical Technology
MPLS College-A Community And Technical College
Minneapolis, MN04.2020
AAS - Human Resources
St Paul Community & Technical College
Saint Paul, MNCertificate in Cash Management - Cash Management
Sabathani Community Center
Minneapolis, MN09.2016
Customer Service Skills Certificate in Customer Service - Customer Service
Sabathani Community Center
Minneapolis, MN09.2016
High School Diploma -
North Community High School
Minneapolis, MN06.2001
Skills
- Data Review and Verification
- Information Backup
- Verify Data
- Correct Errors
- Quality Control Analysis
- Problem Resolution
- Data Entry
- Microsoft Office
- Entry Verification
- HIPAA Guidelines
- Medical Terminology
- Invoice Preparation and Processing
- Patient Data Identification
- Patient Scheduling
- Medical Claims
Timeline
Customer Service Representative
CVS Health Company
08.2022 - 11.2022
Customer Service Call Center Specialist
Rose International
04.2021 - 06.2021
Line Supervisor Senior Nutrition Site Coordinator
Volunteers Of America Minnesota
07.2014 - 07.2016
Substitute Food Service Helper
Bloomington Public Schools District
09.2012 - 09.2017
Personal Care Attendant
Circle of Life Anishinaabe Home
09.2010 - 12.2021
Business Certificate - Business
Saint Paul College - A Community And Technical College
Certificate in Medical Technology - Medical Technology
MPLS College-A Community And Technical College
AAS - Human Resources
St Paul Community & Technical College
Certificate in Cash Management - Cash Management
Sabathani Community Center
Customer Service Skills Certificate in Customer Service - Customer Service
Sabathani Community Center
High School Diploma -
North Community High School
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