LaShanda Davis-Collins
Mesquite,TX
Summary
Professional with strong background in patient coordination. Skilled in managing schedules, optimizing appointments, and ensuring smooth operations. Known for exceptional teamwork and adaptability, consistently meeting goals under changing conditions. Strong communication, organizational, and problem-solving skills enable effective collaboration and reliable results.
Healthcare professional prepared to excel in patient scheduling roles. Expertise in managing patient appointments and coordinating with medical staff to optimize workflow. Reliable team player with focus on collaboration and adaptability in evolving situations. Displays strong organizational skills and effective communication.
Effective Scheduling Coordinator promoting more than 5 years' experience supporting personnel in busy, office environments. A pleasant individual with terrific scheduling, project tracking and issue resolution talents. A knowledgeable employee considered a valuable asset to any company.
Experienced in using differ EMR such as Axxess, Kinnser, Kantime and HCHB to manage the daily schedules for up to 300 + patients. Exceptional team leader and analytical problem solver with solid skills in organizing work, coordinating supplies and managing records.
Responsible Medical Scheduler with solid experience in supporting patients, families and physicians. Skilled in managing patient information and coordinating and scheduling appointments. Strong organizational and multitasking skills coupled with strong work ethic.
Overview
13
13
years of professional experience
Work History
Help Desk Support Specialist
Progressive Insurance
04.2021 - Current
- Achieved high first-contact resolution rates by utilizing strong technical knowledge and problem-solving skills.
- Ensured compliance with company policies regarding data security during interactions with customers.
- Maintained detailed records of all interactions with clients, including steps taken towards resolution, improving future support efforts.
- Demonstrated flexibility in adapting to changing priorities or new procedures within the organization.
- Prioritized urgent requests efficiently while managing multiple tickets simultaneously under tight deadlines.
- Assessed client needs through active listening and asking probing questions, leading to accurate issue identification.
- Coordinated closely with other departments for cross-functional issue resolution when necessary.
- Provided clear instructions to end-users, enabling them to resolve issues independently and reduce future help desk calls.
- Managed high call volume, maintaining professionalism and patience while addressing customer concerns.
- Logged activities in tracking system to maintain accurate, timely records.
Scheduling Coordinator
Provista Home Health
07.2019 - 04.2021
- Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
- Worked with manager and supervisor to plan and coordinate production schedules.
- Fostered a positive work environment by addressing employee schedule concerns in a timely manner and with empathy.
- Coordinated daily schedules for 30+ staff members, ensuring optimal coverage and productivity.
- Contributed to team success by providing backup scheduling support during peak times.
- Maintained up-to-date database of staff availability, qualifications, and preferences to aid in scheduling.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Kept high average of performance evaluations.
Scheduling Coordinator
Encompass Home Health
06.2017 - 06.2019
- Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Backup intake as needed which consisted of entering patient's information in EMR
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Managed high call volumes while maintaining exceptional accuracy in appointment scheduling.
- Worked closely with other departments to resolve complex scheduling conflicts or accommodate special requests from patients or physicians.
- Utilized electronic health record systems effectively to input accurate data and minimize errors in documentation or communication between providers.
- Followed up with patients to reschedule missed appointments.
- Maintained confidentiality of patient information to comply with HIPAA regulations and protect patient privacy.
Receptionist
Encompass Home Health
08.2015 - 06.2017
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Maintained confidentiality of information regarding clients and company.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
Office Manager
Key Behavior Essentials
08.2011 - 07.2015
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Managed daily administrative tasks to ensure smooth operations within the medical office environment.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
- Addressed and remedied all patient or team member issues.
- Provided proper scheduling of patients, ensuring timely, and effective allocation of resources and calendars.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
Education
No Degree - Criminal Justice
University of Phoenix
Tempe, AZSkills
- Healthcare industry understanding/Medical terminology knowledge
- Data entry proficiency
- HIPAA Compliance
- Multi-line telephone system control
- Teamwork and Collaboration
- Time Management w/Strong Organization Skills
- Electronic Health Records
- Telephone Etiquette/Professional Demeanor
Timeline
Help Desk Support Specialist
Progressive Insurance
04.2021 - Current
Scheduling Coordinator
Provista Home Health
07.2019 - 04.2021
Scheduling Coordinator
Encompass Home Health
06.2017 - 06.2019
Receptionist
Encompass Home Health
08.2015 - 06.2017
Office Manager
Key Behavior Essentials
08.2011 - 07.2015
No Degree - Criminal Justice
University of Phoenix
Similar Profiles
Nicolas LacentraNicolas Lacentra
Large Loss Adjuster at Progressive InsuranceLarge Loss Adjuster at Progressive Insurance
JOANNA LEDEMAJOANNA LEDEMA
Sales Consultant-Seguros Department at Progressive InsuranceSales Consultant-Seguros Department at Progressive Insurance
Michael CamposMichael Campos
Managed Repair Supervisor at Progressive InsuranceManaged Repair Supervisor at Progressive Insurance
Julie HayduJulie Haydu
Claims Auditor IV With AIC Responsibilities at Progressive InsuranceClaims Auditor IV With AIC Responsibilities at Progressive Insurance
Brenda MedinaBrenda Medina
Prek-2 Teacher at Incarnation Academy DallasPrek-2 Teacher at Incarnation Academy Dallas