Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

LaShanda Dennis

Phillipsburg,NJ

Summary

Attentive Direct Support Professional passionate about offering expert support for emotional, physical and mental needs. Caring, vigilant and devoted to patients. Bringing top-notch multitasking, organizational and conflict management skills. Organized and dependable candidate successful at managing multiple priorities with positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Direct Support Professional

Beacon Keystone Community Resources
Scranton, PA
12.2017 - Current
  • Assisted disabled clients to support independence and well-being.
  • Maintained clean, safe and well-organized patient environment.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Administered medication as directed by physician.
  • Updated patient files with current vitals, behaviors and other data relevant to treatment planning.
  • Supervised daily activities and provided assistance to staff.
  • Developed rapport to create safe and trusting environment for care.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Assisted with daily living activities, running errands and household chores.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Assisted patients with bathing, grooming, dressing and oral hygiene care both in private residences and facilities.
  • Transported clients to and from medical appointments with safety and efficiency.
  • Provided compassionate and patient-focused care to cultivate well-being.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Recorded status and duties completed in logbooks for management.
  • Monitored clients' overall health and well-being and noted significant changes.
  • Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
  • Replaced bandages, dressings and binders to care for wounds and encourage healing.

Activities Assistant

Hunterdon Care Center
Flemington, NJ
04.2014 - 11.2017
  • Engaged residents through events, small groups and personal attention.
  • Promoted exceptional quality of life for residents by innovating, organizing and conducting entertaining and stimulating activities.
  • Scheduled movies, entertainment and other special events.
  • Helped residents build and maintain interpersonal relationships, social skills, mental abilities and confidence.
  • Provided respectful mobility assistance to individuals needing extra support.
  • Planned, coordinated and implemented activities to address needs of participants with varying abilities.

Customer Service Representative

AutoTrader Group
Charlotte, NC
01.2002 - 03.2014
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Provided primary customer support to internal and external customers.
  • Recommended products to customers, thoroughly explaining details.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.

Education

High School Diploma -

Mount Zion High School
Jonesboro, GA
06.1999

Skills

  • Injury Support
  • Collecting Medical Specimens
  • Developmental Disabilities
  • Bedside Care
  • Attentive to People
  • Household Cleaning
  • First Aid Certification
  • Grocery Shopping
  • Safety Behaviors

Accomplishments

  • Supervised team of 6 staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.

Certification

  • Certified, DSP, Beacon Keystone Community Resources - 2022 NJACP HERO

Timeline

Direct Support Professional

Beacon Keystone Community Resources
12.2017 - Current

Activities Assistant

Hunterdon Care Center
04.2014 - 11.2017

Customer Service Representative

AutoTrader Group
01.2002 - 03.2014

High School Diploma -

Mount Zion High School

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LaShanda Dennis