Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Lashanda Evans

Atlanta,GA

Summary

Compassionate Patient Access Representative well-versed in performing diverse administrative functions for patient care with high degree of diplomacy and problem-solving acumen. Demonstrates extreme attention to detail with accuracy of medical records. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Patient Access Representative

Wellstar Cobb Hospital
Austell, GA
03.2024 - Current
  • Greeted patients and visitors in a courteous and professional manner.
  • Processed patient admissions, registrations, transfers, and discharges according to established procedures.
  • Verified insurance coverage for services provided by the facility.
  • Collected co-pays and other payments from patients at time of service.
  • Responded to patient inquiries regarding billing or financial matters.
  • Ensured accuracy of all data entered into computer system.
  • Scanned documents into electronic medical records system.

Patient Access Representative

Piedmont Newnan Hospital
Newnan, GA
09.2021 - 03.2024
  • Performed data entry of patient demographic information into the hospital system.
  • Collected copayments from patients at time of visit, accurately entered payment information into computerized billing system, and reconciled daily cash transactions.
  • Greeted patients upon arrival and provided necessary paperwork for registration process.
  • Applied HIPAA privacy and security regulations while handling patient information.
  • Verified demographics and insurance information to register patients in computer system.
  • Obtained necessary signatures for privacy laws and consent for treatment.

Patient Access Representative

Emory Healthcare
Atlanta, GA
01.2015 - 04.2021
  • Provided support to medical staff with scheduling needs and inquiries.
  • Ensured accuracy of all appointment records in the system.
  • Coordinated with various departments to resolve conflicts between schedule requests.
  • Updated electronic health record systems with new patient information prior to their visit.
  • Managed incoming calls from patients seeking appointments or requesting changes to existing ones.
  • Advised patients on available options when their preferred appointment time was unavailable.
  • Maintained confidentiality of all protected health information related to patients' care.

Education

High School Diploma -

PENN FOSTER HIGH SCHOOL
03-2016

Skills

  • Registration management
  • Patient check-in
  • Patient identity verification
  • Computer Literacy
  • Appointment confirmation
  • Billing Procedures
  • Insurance verifying
  • Detail Oriented
  • Multitasking Abilities
  • Critical Thinking
  • Problem-solving abilities
  • Scheduling appointments
  • Multitasking
  • Time management abilities

Certification

HFMA Certified Revenue Cycle Representative (CRCR) 10/12/2024

References

References available upon request.

Timeline

Patient Access Representative

Wellstar Cobb Hospital
03.2024 - Current

Patient Access Representative

Piedmont Newnan Hospital
09.2021 - 03.2024

Patient Access Representative

Emory Healthcare
01.2015 - 04.2021

High School Diploma -

PENN FOSTER HIGH SCHOOL

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Lashanda Evans