Lashanda Jones
Raleigh
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
12
12
years of professional experience
Work History
Delivery Driver
FedEx Express
06.2019 - Current
- Identified mechanical issues, completed basic repairs and reported serious concerns to management.
- Increased overall efficiency by assisting in loading and unloading packages at the distribution center.
- Maintained a clean driving record while navigating various routes for efficient deliveries.
- Picked up and delivered packages to and from customer locations according to schedule, maintaining accurate inventory of packages and delivery records.
- Developed strong relationships with customers through courteous and professional interactions during deliveries.
Endoscopy Technician
Raleigh Endoscopy Center
04.2017 - 06.2019
- Improved patient comfort during endoscopic procedures by providing attentive care and maintaining a calming environment.
- Enhanced efficiency in the endoscopy suite by diligently preparing rooms and equipment for procedures.
- Ensured timely completion of endoscopic procedures by effectively assisting physicians with scope insertions, biopsies, and polypectomies.
- Reduced risk of infection through meticulous cleaning, disinfection, and maintenance of endoscopes and accessories.
Customer Service Representative
Metlife
02.2015 - 04.2017
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Optical Assistant
Southern Optometry Group
05.2012 - 04.2017
- Streamlined patient scheduling with efficient appointment management, resulting in improved patient flow.
- Processed insurance claims accurately and efficiently, maximizing reimbursements for the practice.
- Conducted thorough pre-testing for optometrist examinations, leading to more accurate diagnoses and treatment plans.
- Filled and dispensed eyeglass prescriptions, fitting frames, lenses and contact lenses for comfort and convenience.
Education
Certificate Medical Front Office Assistant
Wake Technical Community College
Raleigh, NC 06.2008
Skills
- Dispatch Communication
- DOT Compliance
- Patient Records Administration
- HIPAA
- Preparing Specimens
- Attention to Detail
- Appointment Scheduling
- Complaint Resolution
- Microsoft Outlook
- Microsoft Excel
- Data Entry
Timeline
Delivery Driver
FedEx Express
06.2019 - Current
Endoscopy Technician
Raleigh Endoscopy Center
04.2017 - 06.2019
Customer Service Representative
Metlife
02.2015 - 04.2017
Optical Assistant
Southern Optometry Group
05.2012 - 04.2017
Certificate Medical Front Office Assistant
Wake Technical Community College