La Shanda Payne
Ypsilanti,MI
Summary
Creative Operations Specialist skillful in executing effective operating rhythms and management systems structures. Expertise in analyzing, articulating and solving various problems. Analytical and organized professional comfortable working independently or as part of team.
Overview
15
15
years of professional experience
Work History
Operations Specialist
SAWC
12.2019 - Current
- Advise clients on community resources, referral programs, and develop and implement realistic treatment plans to improve the care and wellbeing of client life.
- Committed to SAWC mission of ending homelessness.
- Interacting with clients in a non-judgmental ethical manner. Provider supportive, empathetic, confidential listening and offer clients general assistance.
- Document various client information and activities in HMIS and staff notes, professionally and appropriately.
Non-Residential Housing Specialist Case Manager
SAWC
10.2019 - Current
- Work with each client to develop and progress on housing goal plans according to individual goals and objectives.
- Maintain contact with all housing clients on a scheduled basis, appropriate to their particular status and needs. Ensure that clients interactions are person-centered , goal-focused and reflect each client's goal plan.
- Make referrals to supportive services in Washtenaw County for housing voucher for clients.
- Effectively use HMIS tools and ensure compliance with data standards and record keeping required by HUD.
- Document all client interaction in HMIS and maintain accurate paperwork/reports.
- Communicate effectively in oral and written forms with clients, and other Case Manager in other service agencies and the community.
Resource Specialist
Michigan Prisoner Re-Entry Initiative
01.2008 - 08.2012
- Develops and coordinates resources to address the unique criminogenic needs of each returning citizen, identified on the COMPAS assessment,and at the request of the supervising parole agent.
- Monitored and record client progress to ensure that goal and objectives were met.
- Conferred with client to discuss their option and goals so that rehabilitation programs and plans for accessing needed service can be developed.
- Prepared and maintained records and case files.
Education
Bachelor of Science - Criminal Justice
Ferris State University
Big Rapids, MI05.2003
Skills
- Ms Office, Mackintosh operating systems, and Diverse Communications skills
- Public Health
- Systems Development
Timeline
Operations Specialist
SAWC
12.2019 - Current
Non-Residential Housing Specialist Case Manager
SAWC
10.2019 - Current
Resource Specialist
Michigan Prisoner Re-Entry Initiative
01.2008 - 08.2012
Bachelor of Science - Criminal Justice
Ferris State University
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