Summary
Overview
Work History
Education
Skills
Certification
Roles And Responsibilities
Timeline
SeniorSoftwareEngineer
LaShanda Pierre

LaShanda Pierre

Lafayette,LA

Summary

Dynamic and performance-driven business professional with high integrity, strong work ethic and great leadership skills. Meticulous and resourceful Business Manager with proven success leading productive teams, controlling budgets, networking to drive growth initiatives and marketing to maximize brand outreach.

Dedicated Resident Advisor knowledgeable about campus standards, safety requirements and emergency response protocols. Highly energetic, goal-oriented and diligent in planning activities and de-escalating conflicts.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Resident Dinning Hall Manager

Sodexo Food Service
Lafayette, LA
10.2022 - Current
  • Managed the daily operations of the hall, including staff scheduling and budgeting.
  • Established relationships with vendors to obtain best prices for supplies and services.
  • Resolved customer complaints in a timely manner while maintaining high levels of professionalism.
  • Responded to crisis situations quickly to maintain calm and immediately determine level of assistance needed.
  • Facilitated bereavement groups and provided counseling and emotional support to help residents cope with loss.
  • Conducted regular rounds to keep residents and areas safe and secure.
  • Accompanied and supervised students during meals.
  • Developed and deepened relationships with residents and fellow staff.

Bistro Supervisor

Courtyard Marriott
Lafayette, LA
01.2022 - 09.2022
  • Recruited, interviewed, hired, trained, evaluated, and terminated personnel as necessary.
  • Assisted in the preparation of menus by recommending special items or daily specials based on seasonal availability of ingredients.
  • Addressed customer inquiries regarding menu items or pricing information.
  • Managed payroll functions including tracking hours worked by each employee.
  • Conducted regular staff meetings to discuss issues related to service standards or operational changes.
  • Scheduled shifts, assigned tasks to employees, and monitored performance.

General Manager

Sonic Drive-In
Lafayette
03.2008 - 10.2021
  • Provide efficient and friendly service to customers in all areas of the catering operations
  • Respond efficiently and accurately to customer requests and complaints
  • Coordinate and manage daily restaurant operations
  • Ensure compliance with all food health and safety requirements
  • Maintain inventory of all needed supplies
  • Maintain high-quality food standards
  • Oversee the kitchen staff’s compliance with all health code and sanitation requirements
  • Develop strategies for improving our customers’ dining experience
  • Seek ways to cut waste and decrease operational cost
  • Develop and implement promotional strategies to drive business success and maintain budgetary guidelines
  • Oversee inventory management with cycle counts, audits and shrinkage control
  • Assess, optimize and elevate operations to target current and expected demands
  • Meet budget targets by controlling expenses and eliminating wasteful behaviors
  • Foster healthy team environments to promote collaboration and boost productivity
  • Collaborate with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability
  • Develop and optimize store schedules to meet expected coverage demands and maintain optimal service levels
  • Manage financials and payroll
  • Oversee daily operations of store, including inventory and supply restocking, cash-handling and assisting customers
  • Set and administer annual operating budget, consistently maintaining controls and preventing overages
  • Partner with Area Supervisor to develop and implement merchandising plans to guarantee profitability on a weekly basis
  • Train employees in inventory practices, POS systems and product knowledge, contributing to 100% increase in customer satisfaction ratings
  • Implement merchandising plans to drive profitability, collaborating with visual merchandising team to develop strategy
  • Greet and assist all customers daily in high-traffic retailer
  • Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels
  • Oversees the Management Team to ensure the organization and implementation of the restaurant's training program aligns with the standards of the company.

Education

Associate of Science in Restaurant and Food Services Management -

Remington College
Lafayette, LA
08.2021

Skills

  • Employee supervision
  • Training and mentoring
  • Customer relations
  • POS systems operations
  • Stock management
  • Project management
  • Store operations oversight
  • Operational budgeting
  • Outstanding communication skills
  • Staff training and development
  • Program implementation
  • MS Office proficient
  • Reliable
  • Guest Relations
  • Facility Maintenance
  • Menu Planning

Certification

  • Food Safety Certification, 04/2022
  • Louisiana Alcohol Seller Server Certification

Roles And Responsibilities

  • Provide efficient and friendly service to customers in all areas of the catering operations
  • Respond efficiently and accurately to customer requests and complaints
  • Coordinate and manage daily restaurant operations
  • Ensure compliance with all food health and safety requirements
  • Maintain inventory of all needed supplies
  • Assist in the hiring and training of new employees as well as continuous training of existing staff
  • Maintain high-quality food standards
  • Oversee the kitchen staff’s compliance with all health code and sanitation requirements
  • Develop strategies for improving our customers’ dining experience
  • Manage the work schedules of restaurant’s staff
  • Seek ways to cut waste and decrease operational cost
  • Other duties as assigned by management
  • Develop and implement promotional strategies to drive business success and maintain budgetary guidelines
  • Oversee inventory management with cycle counts, audits and shrinkage control
  • Assess, optimize and elevate operations to target current and expected demands
  • Meet budget targets by controlling expenses and eliminating wasteful behaviors
  • Foster healthy team environments to promote collaboration and boost productivity
  • Collaborate with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability
  • Develop and optimize store schedules to meet expected coverage demands and maintain optimal service levels
  • Manage financials and payroll
  • Oversee daily operations of store, including inventory and supply restocking, cash-handling and assisting customers
  • Set and administer annual operating budget, consistently maintaining controls and preventing overages
  • Partner with Area Supervisor to develop and implement merchandising plans to guarantee profitability on weekly basis
  • Train employees in inventory practices, POS systems and product knowledge, contributing to 100% increase in customer satisfaction ratings
  • Implement merchandising plans to drive profitability, collaborating with visual merchandising team to develop strategy
  • Greet and assist all customers daily in high-traffic retailer
  • Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
  • Oversees the Management Team to ensure the organization and implementation of the restaurant's training program aligns with the standards of the company

Timeline

Resident Dinning Hall Manager

Sodexo Food Service
10.2022 - Current

Bistro Supervisor

Courtyard Marriott
01.2022 - 09.2022

General Manager

Sonic Drive-In
03.2008 - 10.2021

Associate of Science in Restaurant and Food Services Management -

Remington College

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LaShanda Pierre