LaShanda Raibon
Southaven,MS
Summary
With a proven track record at Premium Guard, I excel in data accuracy and customer service, enhancing operational efficiency by over 30%. My expertise in Microsoft Excel and exceptional attention to detail have driven significant improvements in data management and client satisfaction, establishing strong, confidential client relationships and streamlined processes.
Overview
2025
2025
years of professional experience
Work History
Data Entry Clerk
Premium Guard
- Verified data by cross-checking with original documents.
- Updated databases with new information in a timely manner.
- Reviewed documents for accuracy before inputting information.
- Supported team by completing data entry tasks as assigned.
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Verified accuracy of data entered into system to produce error-free reports.
- Sorted documents and maintained organized filing process.
- Verified entered data against source documents to maintain consistency across multiple platforms within the organization.
- Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.
- Created and maintained data entry logs to track data entry activities.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Expedited data entry tasks through the use of keyboard shortcuts and customized software tools.
Receptionist/Billing Department
OB/GYN Centers of Memphis
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Maintained confidentiality of information regarding clients and company.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Assisted with onboarding new clients and securing paperwork completion.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Enhanced visitor experience by providing detailed information and assistance as needed.
Transportation Clerk
Premium Guard
10.2024 - Current
- Resolved transportation disputes promptly, maintaining positive relationships with carriers and customers.
- Contributed to budget planning by providing forecasts based on historical shipping data analysis.
- Assisted in the development of transportation policies, contributing to increased operational efficiency.
- Utilized tracking numbers and bills of lading to determine delivery status.
- Assisted drivers with packing slips, bills of lading and invoices.
- Streamlined communication channels between carriers, clients, and internal teams for improved shipment tracking accuracy.
- Developed strong relationships with key suppliers for reliable service at competitive rates.
- Collaborated with team members to optimize routing for cost-effective and efficient deliveries.
- Improved customer satisfaction with timely and accurate communication regarding shipment updates.
- Facilitated smooth warehouse-to-customer transitions by coordinating delivery schedules efficiently.
- Liaised between departments to ensure seamless coordination of cross-functional tasks related to transportation operations.
- Supported warehouse operations by coordinating inbound and outbound shipments effectively.
- Maintained detailed records of shipments, ensuring accurate tracking and billing information.
- Managed carrier contracts, negotiating competitive rates and optimal service levels for the company''s needs.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Reviewed and updated customer information to maintain up-to-date records for high-quality service.
- Provided follow through on all calls with confirmations and dissemination of requested information.
Assistant Account Manager
Premium Guard
10.2024 - 10.2024
- Developed and implemented client onboarding processes, improving customer satisfaction.
- Fostered strong client relationships by providing timely support and addressing inquiries.
- Analyzed client feedback to inform product development and service enhancements.
- Maintained high standards of customer service by answering pricing, availability, use and credit questions accurately.
- Analyzed and reported on customer activity, business trends and areas of concern.
- Streamlined account management processes for improved efficiency and productivity.
- Enhanced client satisfaction by efficiently managing accounts and addressing concerns promptly.
- Participated in cross-functional projects, working collaboratively with colleagues from various departments to achieve shared goals.
- Coordinated closely with internal teams to ensure timely and accurate delivery of products or services to clients.
- Ensured compliance with company policies and procedures while managing sensitive financial data for multiple accounts.
Shipping Clerk
Premium Guard
12.2017 - 06.2020
- Coordinated with warehouse staff to ensure timely order fulfillment and delivery.
- Collaborated with customer service team to resolve shipping issues and provide timely updates to clients.
- Reduced shipping errors by implementing a thorough quality control system for outgoing orders.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Assisted in training new employees on company shipping policies and procedures, promoting consistent quality across the team.
- Checked bills of lading, outgoing package paperwork, and other documentation for accuracy.
- Maintained accurate inventory records, ensuring seamless order processing and shipment tracking.
- Managed multiple priorities, consistently meeting or exceeding deadlines for shipment dispatches.
- Consistently met customer satisfaction goals through diligent attention to detail and commitment to delivering high-quality service in every shipment handled.
- Expedited urgent shipments when necessary, coordinating closely with involved parties to ensure timely delivery without compromising quality standards.
- Participated in regular safety training sessions, maintaining a secure working environment for all team members.
- Maintained accurate computer records of materials weights, bill amounts, and identified variances.
- Established strong relationships with carriers, enabling prompt resolution of any logistical challenges that arose during transit.
- Enhanced overall productivity by maintaining a well-organized and efficient work area.
- Streamlined communication between departments, facilitating smooth coordination of shipments and deliveries.
- Ensured compliance with relevant regulations, including proper documentation for international shipments.
- Processed invoices and order forms for goods received and shipped for proof of transactions.
- Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Processed required paperwork to expedite handling of shipped and received goods.
File Clerk
Premium Guard
11.2017 - 02.2018
- Identified and corrected inconsistencies in filing systems for increased accuracy.
- Examined, categorized, and sorted incoming documents.
- Sorted and classified documents into appropriate filing systems for increased traceability.
- Responded promptly to internal document requests from colleagues, providing excellent customer service while minimizing disruptions to workflow.
- Consistently met or exceeded performance goals in both quality and productivity metrics, demonstrating strong attention to detail and a commitment to excellence in file management.
Education
Graduate Certificate - Medical Insurance & Coding
Remington College
Memphis TN04.2009
Diploma - College Prep
Water Valley High School
Water Valley, MS06.1992
Skills
- Data entry
- Microsoft Word
- Microsoft Excel
- Attention to detail
- Data accuracy
- Accuracy and attention to detail
- Time management
- Fast typing speed
- Customer Service-oriented
- Independent worker
- Filing and data archiving
- Maintains confidentiality
Timeline
Transportation Clerk
Premium Guard
10.2024 - Current
Assistant Account Manager
Premium Guard
10.2024 - 10.2024
Shipping Clerk
Premium Guard
12.2017 - 06.2020
File Clerk
Premium Guard
11.2017 - 02.2018
Data Entry Clerk
Premium Guard
Receptionist/Billing Department
OB/GYN Centers of Memphis
Graduate Certificate - Medical Insurance & Coding
Remington College
Diploma - College Prep
Water Valley High School