Lashanda Thomas
Cypress,TX
Summary
Dynamic customer service professional with a proven track excelling in conflict resolution and data entry. Adept at building strong customer relationships and enhancing satisfaction through proactive support and product knowledge. Committed to delivering exceptional service while ensuring compliance with data protection regulations. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Sephora USA
Remote
01.2019 - 01.2025
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Maintained a high level of professionalism when dealing with difficult customers.
- Answered inbound calls, chats and emails to facilitate customer service.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Provided exceptional customer service to ensure customer satisfaction.
Customer Care Representative
Humana
Remote
09.2015 - 11.2018
- Built sustainable relationships and trust with customer accounts through open and interactive communication.
- Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.
- Provided accurate, valid, and complete information to customers.
- Gathered customer feedback to suggest improvements for products and services.
- Updated databases with new and modified customer data.
- Followed up on emailed or web-submitted customer inquiries within standard response times.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Ensured compliance with data protection regulations when handling customer information.
- Assisted customers in navigating through website features and functions to locate desired information or products.
Customer Service Representative
Allied Home Health
Houston , Texas
03.2013 - 07.2015
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Maintained a high level of professionalism when dealing with difficult customers.
- Answered inbound calls, chats and emails to facilitate customer service.
- Resolved customer complaints promptly and efficiently.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Identified opportunities for upselling additional products or services based on customer needs.
- Provided exceptional customer service to ensure customer satisfaction.
Education
Master of Arts - Education
Ashford University
San Diego, CA03-2015
Skills
- Customer service
- Data entry
- CRM software
- Product knowledge
- Conflict resolution
- Customer relationship management
Dates - Resume Created
11/01/23
Timeline
Customer Service Representative
Sephora USA
01.2019 - 01.2025
Customer Care Representative
Humana
09.2015 - 11.2018
Customer Service Representative
Allied Home Health
03.2013 - 07.2015
Master of Arts - Education
Ashford University
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