Summary
Overview
Work History
Education
Skills
Certification
Timeline
Manager

Lashanda Williams

Chicago,IL

Summary

Accomplished Manager with a proven track record at Popeyes® Louisiana Kitchen, enhancing customer satisfaction and resolving staff conflicts through effective communication and problem-solving. Skilled in team leadership and time management, adept at cross-training employees to boost team performance. Demonstrates a strong ability to meet deadlines and improve service delivery, showcasing both hard and soft skills.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Manger

Popeyes® Louisana Kitchen
11.2021 - 08.2024
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.

Manager

Wendy's
10.2022 - 11.2024

Home Care Provider

IDHS
07.2023 - 07.2024

Education

Associate Of General Studies -

Muskegon Technical High School
Muskegon, MI

Skills

Team Leadership

Certification

Mangers Safe Serv

Timeline

Home Care Provider

IDHS
07.2023 - 07.2024

Manager

Wendy's
10.2022 - 11.2024

Manger

Popeyes® Louisana Kitchen
11.2021 - 08.2024

Associate Of General Studies -

Muskegon Technical High School

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Lashanda Williams