LaShandra Bishop
Junction City
Summary
Adept at navigating complex case scenarios, I enhanced client outcomes at Pawnee Mental Health Services through critical thinking and effective case management. My ability to build strong relationships and advocate for client rights, coupled with proficiency in MS Office, drove significant program improvements and positive client feedback, embodying a blend of technical skill and compassionate care.
Results-driven case management professional with track record of effective client advocacy and support. Experienced in conducting thorough assessments and creating individualized care plans to meet client needs. Collaborates seamlessly with multidisciplinary teams and adapts to dynamic situations to ensure optimal client outcomes.
Experienced with comprehensive client assessments, ensuring personalized care plans are in place. Utilizes strong communication and coordination skills to effectively manage client services. Track record of fostering positive client relationships and achieving measurable improvements in client well-being.
Compassionate Case Manager experienced in Mental Health environments. Hardworking and dedicated to achieving desired case outcomes. Offers excellent problem-solving, conflict resolution and communication abilities.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Case Manager
Pawnee Mental Health Services
12.2018 - 11.2024
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
Day Program Coordinator
Aditus
07.2014 - 06.2018
- Reviewed and updated time and attendance system records.
- Spearheaded fundraising events and grant applications to secure additional funding for program enhancements or expansion efforts.
- Coordinated visitations and tours for program facility.
- Empowered program participants by providing opportunities for skill-building, self-advocacy, and personal development within the program structure.
- Developed strong relationships with participants, fostering a supportive environment for personal growth.
- Improved communication among staff members through regular meetings and transparent reporting.
- Coordinated transportation logistics, ensuring timely arrival of participants to various activities and appointments.
- Ensured compliance with all local, state, and federal regulations governing day programs for individuals with disabilities or other special needs.
Education
Bachelor of Science - Criminal Justice
Everest University
Florida06-2014
Associate of Science -
ITT Technical Institute
Springfield Mo09-2011
Skills
- Problem-solving
- Case management
- Time management
- Case documentation
- Active listening
- Organization and multitasking
- Documentation and reporting
- Relationship building
- Client advocacy
- Email and telephone etiquette
- Positive attitude
- Care coordination
- Community resources
- Case planning
- Documentation proficiency
- Critical thinking
- Community outreach
- Crisis intervention
- MS office
- Case management tracking
- Patient support
- Case needs assessment
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Collaborated with team of 20 in the development of Adult Community Rehabilitation
Certification
- First Aid Certification
Languages
English
Full Professional
Timeline
Case Manager
Pawnee Mental Health Services
12.2018 - 11.2024
Day Program Coordinator
Aditus
07.2014 - 06.2018
Bachelor of Science - Criminal Justice
Everest University
Associate of Science -
ITT Technical Institute
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