Summary
Overview
Work History
Education
Skills
Timeline
Generic

LaShandra Bradford

Missouri City,Texas

Summary

Organized and dependable professional with over 30 year experience in the Healthcare sector. Proficient and successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

34
34
years of professional experience

Work History

Program Manager

Access Telecare
03.2010 - Current
  • Manage and supervise administrative and daily call center operations, complying with policies and regulations.
  • Recruit, trained and onboarded new agents.
  • Provide real-time coaching, guidance and feedback to call center agents to achieve development goals.
  • Identify program obstacles and communicate possible impacts to assigned neurology, behavioral health and multidisciplinary teams
  • Coach team members on productivity strategies to accomplish challenging goals.
  • Work with Call Center Director, Practice Managers and Implementation Team to develop and maintain logistics workflows, procedures and reports.
  • Address and resolve technical, financial and operational concerns by working with team members and directors.
  • Built teams to address project goals and objectives for multiple projects.
  • Facilitate workshops and conducted one-on-one training to educate team members.
  • Work with contracted hospitals and behavioral healthcare facilities and credentialed clinicians on managing and maintaining clinician and patient schedules for multiple facilities including onsite patient appointments.
  • Work closely with other departments and teams to identify customers and clients business needs and requirements.
  • Lead project manager for implementing new camera system for use with contracted healthcare facilities.
  • Investigate and resolved customer inquiries and complaints quickly.
  • Respond proactively and positively to rapid change.
  • Acted in capacity of credentialing specialist, physician recruiter and sales associate during company start up.
  • Maintained patient records in compliance with security regulations and adhere to HIPAA regulations.

Administrative Assistant

MD Anderson Cancer Center Hospital
07.2007 - 04.2010
  • Provided administrative and financial support to assigned Department Chair of Leukemia. This included travel arrangements, travel reimbursement, tracking and monthly reporting of faculty spending, calendar management, correspondence composition, CV and FIS maintenance, journal article and manuscript preparation and proofing.
  • Coordinated protocol and grant submissions for Chairman's projects making sure deadlines are met, revisions are made, and paperwork distributed to appropriate committees, departments and/or personnel.
  • Prepared graphs and charts and PowerPoints for various internal and external presentations.

Executive Administrative Assistant

The Harris Center: Mental Health | Harris County
01.1990 - 07.2007
  • Handled confidential and sensitive information with discretion and tact.
  • Managed leadership calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
  • Organized and coordinated conferences and monthly meetings.
  • Processed travel expenses and reimbursements for senior management
  • Updated spreadsheets and databases to track, analyze, and report on performance.
  • Answered and screened high volume of phone calls and emails and initiated actions to respond or direct messages for managers.
  • Facilitated training and onboarding for incoming office staff.
  • Took notes and transcribed meeting minutes.
  • Filed paperwork and organized computer-based information.
  • Worked with senior management to initiate new projects and assist in various processes.
  • Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
  • Coordinated events and worked on ad hoc projects.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Project lead and manager for first team to provided novel managed services to various components within organization.
  • Maintained and Scheduled patient appointments for case management services. Implemented first patient appointment team for case management.
  • Maintained patient records in compliance with security regulations and adhere to HIPAA regulations.

Education

High School Diploma -

Thomas Jefferson High School
Alexandria, Virginia
06.1983

Skills

  • Experience in Healthcare with Concentration in Behavioral Health
  • Experience in Recruitment and Hiring
  • Team Building and Training
  • Interpersonal Skills
  • Solid Computer Skills Using Microsoft Office
  • Ability to Prioritize and Multitask
  • Ability to Work Independently Using Critical Thinking Skills
  • Ability to Schedule, Coordinate and Review with Accuracy
  • Manage Records
  • Organizational Skills
  • HIPAA Guidelines
  • Strategic Planning

Timeline

Program Manager

Access Telecare
03.2010 - Current

Administrative Assistant

MD Anderson Cancer Center Hospital
07.2007 - 04.2010

Executive Administrative Assistant

The Harris Center: Mental Health | Harris County
01.1990 - 07.2007

High School Diploma -

Thomas Jefferson High School

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LaShandra Bradford