Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

LaShandra Brown

Tolleson,AZ

Summary

Clinical operations manager experienced in team leadership and performance improvement. Committed to fostering great relationships with patients and staff members. I enjoy collaborating and working with other team members and departments, resulting in overall patient satisfaction and quality of care.

Overview

20
20
years of professional experience

Work History

Clinical Operations Manager

Arizona Asthma & Allergy Institute
Peoria, AZ
01.2025 - Current
  • Managed daily operations for clinical and non-clinical departments to optimize workflow.
  • Supervised staff to ensure compliance with health regulations and organizational standards.
  • Developed operational workflows that enhanced efficiency in service delivery.
  • Facilitated communication among medical staff, accounting, and external partners as needed.
  • Monitored team performance, improving efficiency and customer service quality.
  • Coordinated recruitment, training, scheduling, and performance evaluations for staff development.
  • Implemented patient feedback systems to improve service quality and satisfaction.
  • Implemented highly effective onboarding and coaching program for new and existing staff members and promoted cross-training in other areas.
  • Employed active listening and interpersonal talents to effectively interact with various individuals, including physicians, patients and fellow employees.
  • Maintained cleanliness of medical, storage and common area rooms.
  • Conducted regular audits to ensure adherence to clinical standards and procedures.
  • Assisted in the preparation and review of regulatory submissions relating to clinical operations activities.
  • Created and maintained project timelines for multiple concurrent projects.
  • Encouraged high morale and staff retention through effective communication, prompt problem resolution, proactive supervisory practices and facilitation of proactive work environment.
  • Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
  • Monitored employee attendance, addressing any punctuality or absenteeism issues.
  • Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
  • Analyzed key performance indicators to identify effective strategies.
  • Reviewed and authorized staff timecards and PTO, maintaining compliance with scheduling and payroll policies.

Supervisor (Lead) Immunotherapy

Arizona Asthma & Allergy Institute
Peoria, AZ
01.2020 - 12.2024
  • Supervised daily operations in healthcare facility specializing in immunotherapy and biologics injections.
  • Allergy Lab Lead - Supervised and mixed customized allergy serum for seven regional offices, supporting care for over 7,500 patients, ensuring accuracy, safety, and compliance with USP guidelines.
  • Collaborated with the front office, and the authorization and eligibility team to address insurance verifications, updates, and patient coverage issues.
  • Trained staff on best practices for patient care and safety protocols.
  • Conducted regular team meetings to identify operational improvements based on patient feedback.
  • Monitored inventory levels of medical supplies, placing orders for replacements as necessary.
  • Ensured compliance with healthcare regulations and standards across all procedures.
  • Developed strategies to enhance patient flow in allergy labs, improving efficiency.
  • Managed staff scheduling to maintain adequate coverage during peak periods.
  • Provided guidance to over 20 employees, fostering high productivity and quality standards.
  • Reviewed and authorized staff timecards and PTO, maintaining compliance with scheduling and payroll processing.
  • Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.

Back Office Lead Medical Assistant

Cactus Children's Clinic
Glendale, Arizona
10.2005 - 10.2011

Education

Medical Assistant Certificate -

Apollo College
Phoenix, AZ
01-2005

High School Diploma -

Centennial High School
Peoria, AZ
05-1999

Skills

  • Operational management
  • Staff training and development
  • Team leadership
  • Supervisory skills
  • Performance evaluation and monitoring
  • Multi-site operations management
  • Healthcare compliance
  • Effective communication
  • Scheduling coordination
  • Patient care protocols
  • Workflow optimization

Accomplishments

  • I earned Employee of the Year award twice in recognition of hard work, teamwork, reliability and commitment to the company.
  • I have been recognized by my company for my leadership skills and overall work ethic
  • Career progression within the organization: Started as a Back Office Medical Assistant, promoted to Allergy Lab Lead, then Allergy Lab Supervisor, and currently serving as Clinical Operations Manager.

Timeline

Clinical Operations Manager

Arizona Asthma & Allergy Institute
01.2025 - Current

Supervisor (Lead) Immunotherapy

Arizona Asthma & Allergy Institute
01.2020 - 12.2024

Back Office Lead Medical Assistant

Cactus Children's Clinic
10.2005 - 10.2011

Medical Assistant Certificate -

Apollo College

High School Diploma -

Centennial High School

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