Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

LaShandra Carpenter

Fort Lauderdale,FL

Summary

High-performing professional with extensive experience. Skilled in emergency management, customer service, testing, sales, sorting and sampling products with working knowledge of safety guidelines. Reliable and efficient with equipment and software programs.

Overview

25
25
years of professional experience
1
1
Certification

Work History

All State

Pilot Catastrophe
09.2019 - Current
  • Examine products for imperfections and defects.
  • Follow standard operating procedures for inspections and tests.
  • Record inspection and test results on data sheets.
  • Train other workers in inspection and testing procedures.
  • Utilize a 28-foot ladder to access and inspect roof's to assess damage.
  • Write damage estimate and communicate coverage to insured customer.
  • Utilize personal vehicle to travel inspection sites.
  • Collect site measurements utilizing approved measuring devices.
  • Take and submit photographs of all sides of external/internal structure including; roof, exterior amenities, and hazards.

Delivery Driver

J.B. Hunt Final Mile
12.2019 - 09.2020
  • Reviewed loading tickets and specifications to select and load appropriate products onto the delivery vehicle.
  • Communicated delivery arrivals to the customer.
  • Unload products from delivery truck utilizing approved equipment such as lift gate, ramp, pallet jack, or hand truck.
  • Assembled and installed large appliances, furniture, and home exercise equipment.
  • Maintained cleanliness of delivery equipment and workspace.
  • Ensured customer needs are meet by answering questions and providing great service.

Large Format Customer Representative

Pepsi Beverages Company
01.2005 - 10.2019
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer calls and emails to answer questions about products and services.
  • Maintained courteous, friendly atmosphere for guests to increase overall satisfaction and customer service standards.
  • Embraced spotlight on customer service by creating courteous, friendly atmosphere for guests.
  • Stocked customer shelves and rotated product by expiration dates.
  • Assessed customer inventory levels and wrote future order.
  • Communicated to delivery driver to ensure product was delivered on schedule.
  • Escalated major issues and/or customer concerns to supervisor in a timely manner.
  • Boosted sales by suggesting current deals or promotions.
  • Conducted surveys to determine customer opinion of products and services.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Updated account information to maintain customer records.
  • Investigated and resolved accounting, service and delivery concerns.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.

Customer Service Associate

Publix
01.2006 - 02.2009
  • Greeted customers and answering their questions.
  • Walked sales floor and inspected product which included; reviewing expiration dates and rotated and displayed product according to the appropriate planogram.
  • Assisted with unloading trucks and organize stock room utilizing approved equipment such as: pallet jack, scissor lift, compactor, and scrub machine.
  • Stocked product in assigned sections as needed.
  • Cleaned cases, shelves, floors, stock rooms, and dairy coolers.
  • Maintained high standards of freshness and sanitation in Deli Department.
  • Operated cash register, meat and cheese slicer, oven, fryer, microwave, cutting tools, scale, and other Deli equipment.
  • Prepared special orders and party trays.

Television Sales Specialist

BrandsMart
05.2002 - 12.2004
  • Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
  • Provided first-rate service to all customers and potential customers.
  • Built rapport with customers and assessed needs to make product recommendations and upsell.
  • Demonstrated product features, answered questions and persuasively overcame objections.
  • Attended training session both Company Sponsored and Manufacturer sponsored.
  • Recorded physical product inventory levels.

Assistant Store Manager

Winn-Dixie Stores Inc.
10.1998 - 05.2002
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Assisted in recruiting, hiring and training of team members.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Education

Associate of Arts - Business Administration And Management

Strayer University
Fort Lauderdale, FL
02.2015

Wild Land Fire Fighter & Brick Masonry

Schenck Job Corp- Trade School
Asheville, NC
02.2000

High School Diploma -

Dillard High School
Fort Lauderdale, FL
06.1999

Skills

  • Risk Mitigation
  • Due Diligence
  • General Ledger Maintenance
  • Financial Management
  • Customer Service
  • Account Management
  • Sales Expertise

Certification

Security D & G Licensing

Claim Adjuster License # W594463

Freight Broker/Freight Agent

Timeline

Delivery Driver

J.B. Hunt Final Mile
12.2019 - 09.2020

All State

Pilot Catastrophe
09.2019 - Current

Customer Service Associate

Publix
01.2006 - 02.2009

Large Format Customer Representative

Pepsi Beverages Company
01.2005 - 10.2019

Television Sales Specialist

BrandsMart
05.2002 - 12.2004

Assistant Store Manager

Winn-Dixie Stores Inc.
10.1998 - 05.2002

Associate of Arts - Business Administration And Management

Strayer University

Wild Land Fire Fighter & Brick Masonry

Schenck Job Corp- Trade School

High School Diploma -

Dillard High School

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LaShandra Carpenter