Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lashandra Hutcheson

Tucson,AZ

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

15
15
years of professional experience

Work History

Sales Chat Representative

Verizon Wireless
05.2020 - 03.2021
  • Responded to customer inquiries to ensure satisfaction and resolve issues promptly.
  • Improved communication with customers by utilizing chat tools effectively.
  • Assisted customers with product information and troubleshooting, enhancing user experience.
  • Delivered exceptional service by maintaining a positive and helpful attitude in all interactions.
  • Handled multiple chat sessions simultaneously to increase efficiency and response time.

Production Operator

Crystal Geyser
10.2019 - 11.2019
  • I worked temporarily for a new start up project for Crystal Geyser which consists of producing recycled plastic to ship to there warehouse in weed California where they would producing there own reusable recycling plastic water bottles
  • I also cleaned the warehouse and front office
  • Help set up lab equipment
  • We recycled tons on plastic and shipped out cases of water bottles
  • I did alot of Staging of P.E.T with the forklift until the assignment came to an end

WAH ERS Agent

AAA
09.2017 - 09.2019
  • Data entry
  • Facilitated effective communication between clients and service providers, ensuring smooth transactions.
  • Coordinated schedules and appointments to improve time management for client meetings.
  • Developed relationships with clients, building trust and loyalty.

Verizon business representative-VZW

Afni
11.2016 - 09.2017


  • Managed client accounts, ensuring timely resolution of issues and maintaining high retention rates.
  • Handle and maintain large business accounts
  • Provided excellent customer service
  • Developed strong client relationships by providing tailored business solutions.
  • Analyzed market trends for identifying business opportunities and driving growth.

Consumer Web support

Coworx Staffing/ AT&T
07.2015 - 11.2016
  • Continuously sought opportunities for professional development, staying current on emerging technologies and industry best practices in web support.
  • Leveraged strong communication skills when working with both technical and non-technical stakeholders, facilitating clear understanding of complex concepts.

AA Treatment Coordinator

Pine Ridge Treatment Center
01.2010 - 01.2014
  • Teaching clients coping mechanisms
  • Improved patient satisfaction by managing appointment scheduling efficiently.
  • Developed treatment protocols to improve patient outcomes.
  • Facilitated patient referrals to ensure comprehensive care.
  • Coordinated patient treatment plans to enhance continuity of care.

Cook/ Caregiver

IHSS
01.2010 - 01.2014
  • I took care of the disabled and elderly
  • I administered medication, clean, food shopping, take them to the doctors and etc

Office Clerk

Mervyns' Warehouse
01.2006 - 01.2009
  • I was a office clerk and receiving supervisor
  • I directed receiving activities and stock handling with team leadership duties like training and guided employees, and maintaining inventory control and management records
  • I handed out the scanner guns to employees, audit, filling, until the company went out of business

Education

BA degree - psychology

Capella University
01.2025

AA Degree - Drug and alcohol counseling

ICDC College
Culver City, CA
01.2012

Diploma - undefined

Cajon High School
San Bernardino, CA
01.2004

Skills

  • Manage large number of individuals and accounts
  • Product knowledge
  • Data entry
  • Multitasking
  • Problem resolution
  • Time management
  • Technical support
  • Sales support
  • Customer communication
  • Conflict resolution
  • System navigation
  • Issue escalation

Timeline

Sales Chat Representative

Verizon Wireless
05.2020 - 03.2021

Production Operator

Crystal Geyser
10.2019 - 11.2019

WAH ERS Agent

AAA
09.2017 - 09.2019

Verizon business representative-VZW

Afni
11.2016 - 09.2017

Consumer Web support

Coworx Staffing/ AT&T
07.2015 - 11.2016

AA Treatment Coordinator

Pine Ridge Treatment Center
01.2010 - 01.2014

Cook/ Caregiver

IHSS
01.2010 - 01.2014

Office Clerk

Mervyns' Warehouse
01.2006 - 01.2009

AA Degree - Drug and alcohol counseling

ICDC College

Diploma - undefined

Cajon High School

BA degree - psychology

Capella University

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Lashandra Hutcheson