Summary
Overview
Work History
Education
Skills
Timeline
Generic

LaShandra Johnson

Auburndale

Summary

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Dependable employee establishes rapport and trust with patients and helps complete daily living tasks to enhance quality of life. Driven to prioritize individual needs with attention to important details. Valued as accommodating, kind-hearted team player dedicated to expanding knowledge and responsibilities.

Overview

7
7
years of professional experience

Work History

Deliver Driver

Spark
09.2024 - Current
  • Operated delivery vehicle safely and efficiently in compliance with traffic laws
  • Loaded and unloaded packages, ensuring secure transport to destinations
  • Maintained accurate records of deliveries and pickups for inventory management
  • Communicated effectively with customers regarding delivery schedules and updates
  • Delivered packages to customer doorsteps and business offices.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.

Customer Service Representative

Results Call Center
06.2021 - 05.2024
  • Assisted customers with inquiries, providing accurate information and resolving issues promptly.
  • Managed customer accounts using CRM software to track interactions and ensure satisfaction.
  • Adapted quickly to new systems, improving efficiency in handling customer requests.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

DSP

Sunrise Community Inc
08.2018 - 06.2021
  • Assisted in developing and implementing personalized care plans for individuals with diverse needs.
  • Monitored daily activities to ensure compliance with safety protocols and enhance overall well-being.
  • Assisted with daily living activities, running errands, and household chores.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
  • Trained new staff on effective communication techniques and best practices in client support.
  • Transported clients to and from medical appointments with safety and efficiency.
  • Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
  • Documented detailed reports on client behavior and progress, maintaining confidentiality and accuracy.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.

Education

High School Diploma -

Lake Gibson
Lakeland, FL
05-2001

Skills

  • Positive attitude
  • Customer service
  • Valid Driver's license
  • Weather adaptability
  • Responsible driver
  • Local delivery
  • Time management
  • Dependable and reliable
  • Map reading and navigation skills
  • Order verification
  • Active listening
  • Data entry
  • Documentation
  • Customer relationship management (CRM)
  • De-escalation techniques
  • Building rapport

Timeline

Deliver Driver

Spark
09.2024 - Current

Customer Service Representative

Results Call Center
06.2021 - 05.2024

DSP

Sunrise Community Inc
08.2018 - 06.2021

High School Diploma -

Lake Gibson

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