La Shandra Johnson
Miramar,FL
Summary
Driven bakery professional with extensive experience at Publix Supermarkets, adept in kitchen equipment operation and team collaboration. Excelled in enhancing customer satisfaction through high-quality baked goods and efficient service. Proven expertise in food safety and sanitation, alongside strong organizational skills, significantly reduced waste, achieving cost savings. Demonstrated leadership by training staff in upselling techniques and safety protocols, ensuring top-notch service and product standards. Experienced Baker with passion for creating delicious desserts, pastries and breads. Detail-oriented and works well in fast-paced environments. Skilled in using variety of baking tools and equipment. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Baker
Publix Supermarkets
03.2023 - Current
- Produced consistently high-quality baked goods for customers.
- Complied with health and safety codes to protect staff and customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
- Ensured product freshness by implementing proper storage techniques and regularly rotating stock.
- Collaborated with team members to complete large orders for special events, ensuring timely delivery and client satisfaction.
- Reduced waste and increased efficiency by accurately measuring ingredients and closely monitoring baking processes.
All Around Trans & Travel Llc
Own Business
10.2018 - Current
- Followed all relevant traffic laws and safety regulations.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Communicated with parents and school personnel to coordinate transportation schedules.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
Bakery Manager
Publix Supermarkets
08.2004 - 02.2018
- Maintained a clean and safe work environment by enforcing strict adherence to food safety guidelines and regulations.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Managed inventory and reduced waste, resulting in cost savings for the bakery.
- Provided excellent customer service by addressing concerns promptly and professionally, resulting in repeat business.
- Enforced compliance with food safety standards with proper food storage, sanitation and labeling.
- Handled staff scheduling, ensuring adequate coverage during peak times while minimizing labor costs.
- Maintained cleanliness and hygiene in bakery premises.
- Managed all baking operations professionally and handled all problems confidently.
- Conducted employee training sessions on proper baking techniques, equipment usage, sanitation practices, and safety protocols.
- Maintained and controlled inventory of baked goods.
- Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance.
- Introduced new display techniques that showcased products effectively, increasing visual appeal and driving sales growth.
- Oversaw all aspects of quality control to maintain consistently high standards for baked goods produced at the facility.
- Established and maintained relationships with suppliers to procure quality ingredients and equipment.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
- Guaranteed all baked goods were cooked according to customers tastes and needs.
Bakery Clerk
Publix Supermarkets
10.1993 - 08.2004
- Checked expiration dates and rotated products to verify freshness and avoid spoilage.
- Balanced multiple tasks simultaneously during busy periods while still delivering exceptional customer service experiences.
- Prepared fresh baked goods daily, ensuring consistent high-quality products for customers.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Maintained tidy and organized work area to comply with cleanliness standards.
Education
High School Diploma -
Miami Carol City Senior High School
Miami Gardens, FL10.1992
Skills
- Team Player
- Customer Service
- Safe Slicer Operation
- Written Communication
- Food safety and sanitation
- Food Safety
- Kitchen Safety
- Cleanliness standards
- Kitchen Equipment Operation
- Traditional baked goods
- Batter and Filling Preparation
- Multitasking
- Oven Operation
- Dough Preparation and Baking
- Organizational Skills
- Time Management
- Ingredient Preparation
- Problem-Solving
Certification
Servsafe
CPR
AED
First-Aid
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Baker
Publix Supermarkets
03.2023 - Current
All Around Trans & Travel Llc
Own Business
10.2018 - Current
Bakery Manager
Publix Supermarkets
08.2004 - 02.2018
Bakery Clerk
Publix Supermarkets
10.1993 - 08.2004
High School Diploma -
Miami Carol City Senior High School
Servsafe
CPR
AED
First-Aid
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