Summary
Overview
Work History
Education
Skills
Timeline
Generic

LaShandra Lankford

Montgomery,AL

Summary

Dynamic Medical Office Assistant with a proven track record at Premier Medical, excelling in patient scheduling and medical records management. Adept at resolving billing inquiries and enhancing customer service, I leverage strong problem-solving skills to improve operational efficiency and ensure patient satisfaction. Committed to delivering exceptional care and support in fast-paced environments. Conscientious Medical Office Assistant known for high productivity and efficient task completion. Skilled in patient scheduling, medical billing, and electronic health records management. Excel at communication, problem-solving, and time management, ensuring smooth office operations and positive patient experiences.

Overview

25
25
years of professional experience

Work History

Medical Office Assistant

Premier Medical
Mobile , AL
01.2018 - Current
  • Communicated with patients to resolve inquiries, schedule appointments and address billing questions.
  • Transcribed recorded practitioners' diagnoses and recommendations into medical records.
  • Monitored office supplies inventory and placed orders when necessary.
  • Provided education to patients about their medications or treatments.
  • Assisted with scheduling follow-up appointments for patients after discharge from hospitalization.
  • Arranged hospital admissions for patients as required.
  • Maintained medical supply inventory levels and ordered additional supplies when needed.

Office Coordinator

Tampa General
Tampa, FL
01.2013 - 01.2018
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Recruited, interviewed and selected employees to fill vacant roles.
  • Interpreted and communicated work procedures and company policies to staff.
  • Updated contact information lists regularly in accordance with company policy.
  • Created and maintained filing systems, both paper and electronic.
  • Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
  • Documented daily office activities in report logs for senior management review, smoothly implementing suggested operational changes to eliminate process gaps.
  • Interpreted and explained work procedures and policies to brief staff.

Licensed Insurance Agent

Humana
Tampa, FL
04.2000 - 06.2013
  • Responded promptly to customer inquiries via phone calls or emails in a professional manner.
  • Exceeded company sales goals for new policies.
  • Explained coverage options to potential policyholders, answering questions or concerns.
  • Calculated premiums and established payment methods, receiving customer payments and issuing receipts.
  • Negotiated contracts with providers to secure competitive rates for customers.
  • Strategized long-term business objectives by assessing customer feedback for direction on process improvements.

Education

Health Administration

University of Phoenix
Tempe, AZ
06-2007

Skills

  • Patient scheduling
  • Medical records management
  • Insurance verification
  • Data entry
  • Office supply management
  • Customer service
  • Time management
  • Problem solving
  • Billing inquiries

Timeline

Medical Office Assistant

Premier Medical
01.2018 - Current

Office Coordinator

Tampa General
01.2013 - 01.2018

Licensed Insurance Agent

Humana
04.2000 - 06.2013

Health Administration

University of Phoenix

Similar Profiles

CREATE PROFILE
LaShandra Lankford