La Shandra Long Ashwood
Dallas,TX
Summary
Proven Administrative Assistant with a track record of enhancing office efficiency and excellence in customer service at Catalytic Claims. Expert in database administration and adept at fostering professional relationships, significantly improving document organization and client satisfaction. Skilled in critical thinking and a dedicated team player, consistently delivering results beyond expectations.
Overview
20
20
years of professional experience
Work History
Administrative Assistant
Catalytic Claims
Dallas
04.2021 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Established administrative work procedures to track staff's daily tasks.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
Administrative Assistant
National Lloyds Insurance Company
Dallas, TX
10.2015 - 04.2021
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Customer Service Representative
EMSI
Waco, TX
03.2007 - 07.2015
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Obtained medical records for requesting insurance companies regarding life insurance.
Juvenile Correctional Officer
Texas Juvenile Justice Department
Mart, TX
07.2005 - 07.2015
- Participated in ongoing professional development opportunities to stay current with industry trends and best practices.
- Collaborated with multidisciplinary teams for comprehensive case management and offender assessment.
- Documented daily activities and progress reports, ensuring accurate record-keeping for each resident''s file.
- Assisted in the coordination of facility-wide events and activities that encouraged positive engagement among residents.
- Maintained a secure environment for juvenile offenders with diligent monitoring and supervision.
- Conducted room searches to prevent contraband from entering the facility, maintaining a safe living environment for all residents.
- Developed rapport with offenders, fostering positive relationships to support rehabilitation efforts.
- Facilitated group sessions focused on life skills development, promoting personal growth among offenders.
- Assisted in the development of individualized treatment plans tailored to each offender''s needs and progress.
- Offered guidance on conflict resolution strategies, helping offenders develop healthy coping mechanisms during their stay at the facility.
- Maintained open lines of communication with family members regarding resident progress or concerns throughout their stay at the facility.
- Led recreational activities that fostered teamwork, communication skills, and physical fitness among residents.
- Reduced incidents of rule-breaking by implementing effective behavior modification techniques.
Education
Paralegal
Bryan University
Tempe, AZ12.2024
High School Diploma -
University High School
Waco, TX 05.1994
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Microsoft Outlook
- Filing
- Clerical Support
- Critical Thinking
- Dedicated Team Player
- Verbal Communication
- Mail handling
- Invoice Processing
- Database Administration
- Mail distribution
- Workflow Planning
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridTimeline
Administrative Assistant
Catalytic Claims
04.2021 - Current
Administrative Assistant
National Lloyds Insurance Company
10.2015 - 04.2021
Customer Service Representative
EMSI
03.2007 - 07.2015
Juvenile Correctional Officer
Texas Juvenile Justice Department
07.2005 - 07.2015
Paralegal
Bryan University
High School Diploma -
University High School
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