Lashandra Mitchell
Charlotte,NC
Summary
Experienced Insurance Specialist successful at managing high caseloads in fast-paced environments. Organized, driven and adaptable with excellent planning and problem-solving abilities. Offering 12 years of experience and willingness to take on any challenge.
Overview
13
13
years of professional experience
Work History
Registered Medical Assistant
Carolina Asthma & Allergy Center
2021.03 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Maintained strict confidentiality while handling sensitive patient information in accordance with HIPAA guidelines.
- Completed thorough chart reviews to ensure proper documentation of all pertinent medical information.
- Prepared and administered medications to alleviate patient symptoms.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Collaborated with the healthcare team to create personalized care plans for patients.
Insurance Claims Specialist
Carolina Asthma & Allergy Center
2013.02 - 2021.03
- Enhanced customer satisfaction by efficiently managing insurance claims processes and providing timely resolutions.
- Boosted company reputation by delivering exceptional customer service during claim investigations and settlements.
- Increased productivity by streamlining claim processing procedures and implementing time-saving technologies.
- Improved overall efficiency of the department by mentoring junior staff members on best practices in insurance claims handling and resolution techniques.
- Collaborated effectively with cross-functional teams to resolve complex cases involving multiple lines of business within the organization.
Front Desk Receptionist
Carolina Asthma & Allergy Center
2011.12 - 2013.02
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Streamlined office operations for improved productivity with effective organization and communication skills.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Assisted management in implementing new policies and procedures, contributing to overall operational improvements.
Education
Medical Assisting
Brookstone College of Business - Charlotte
Charlotte, NC06.2010
Skills
- Medical Terminology
- Claims Processing
- Immunization Administration
- HIPAA Compliance
- Laboratory Specimen Collection
- Claims Investigation
- Claims analysis
- Policy Interpretation
Timeline
Registered Medical Assistant
Carolina Asthma & Allergy Center
2021.03 - Current
Insurance Claims Specialist
Carolina Asthma & Allergy Center
2013.02 - 2021.03
Front Desk Receptionist
Carolina Asthma & Allergy Center
2011.12 - 2013.02
Medical Assisting
Brookstone College of Business - Charlotte
Similar Profiles
Savanah PovalishSavanah Povalish
Laboratory Lead at Carolina Asthma & Allergy CenterLaboratory Lead at Carolina Asthma & Allergy Center
Alexandra AndersonAlexandra Anderson
Assistant Manager at Carolina Asthma & Allergy CenterAssistant Manager at Carolina Asthma & Allergy Center
Damani FitzgeraldDamani Fitzgerald
Immunotherapy Administration at Carolina Asthma & Allergy CenterImmunotherapy Administration at Carolina Asthma & Allergy Center