LaShandra Simmons
Fort Worth,TX
Summary
Focused Store Manager versed in all aspects of running retail establishment, including opening and closing procedures, banking, merchandising and recruiting. Keeps operations efficient, productive and on-track to consistently meet and exceed expectations. Sales expert with unparalleled communication and relationship-building talents.
Knowledgeable and dedicated customer service professional with extensive experience in CSR industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses
Overview
17
17
years of professional experience
Work History
Store Manager
Dollar General
, Texas
08.2007 - Current
- Approved regular payroll submissions for employees.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Supervised guests at front counter, answering questions regarding products.
- Rotated merchandise and displays to feature new products and promotions.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Recruited, trained and supervised new employees.
- Ensured compliance with safety regulations and company policies.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
Department Supervisor
Lowes Home Improvment
Arlington, Texas
09.2023 - 07.2024
- Excellent communication skills, both verbal and written.
- Worked flexible hours across night, weekend, and holiday shifts.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Trained newly hired sales team in upselling techniques.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Managed team of [Number] employees, delegated tasks and held each employee accountable for completing assignments.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employees.
- Handled cash register, returns, and refunds.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Submitted reports to senior management to aid in business decision-making and planning.
Chat Support Representative
Service Experts
06.2020 - 02.2023
- Remedied issues quickly and within parameters of company-mandated policies and procedures.
- Asked open-ended questions to determine which products or services would be best fit for customer's needs.
- Provided online demonstrations to educate customers on product features and online help resources.
- Developed exemplary writing skills through continued correspondence with upwards of 100+ customers per day.
- Handled inbound customer chat conversations from various websites.
Cashier
Home Depot
Midland, Texas
01.2022 - 07.2022
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Customer Service Representative
The Amynta Group
10.2018 - 05.2020
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Educated customers on special pricing opportunities and company offerings.
Chat Agent
Cornerstone Staffing
12.2008 - 02.2012
- Answered questions from customers that came in through the company's online chat feature.
- Used various skills to resolve problems in reasonable amount of time.
- Monitored customer issues to deliver best resolution course, following steps involved for appropriate procedures.
- Walked customers through online demonstrations to support better understanding of product features.
- Maintained understanding of company computer software, products and services.
Education
Nursing -
Saads Healthcare
Mobile, AL11-2007
High School Diploma -
Shaw High School
05.1999
Skills
- Team Building
- Telephone etiquette
- Web portals
- Remediation activities
- CRM
- Sales expertise
- POS systems expert
- Multi-line phone talent
- Independent decision-making
- Complaint resolution
- Inbound and Outbound Calling
- Windows 10
- Software Diagnosis
- IT Support
- Microsoft Office Specialist (MOS) Expert
Timeline
Department Supervisor
Lowes Home Improvment
09.2023 - 07.2024
Cashier
Home Depot
01.2022 - 07.2022
Chat Support Representative
Service Experts
06.2020 - 02.2023
Customer Service Representative
The Amynta Group
10.2018 - 05.2020
Chat Agent
Cornerstone Staffing
12.2008 - 02.2012
Store Manager
Dollar General
08.2007 - Current
Nursing -
Saads Healthcare
High School Diploma -
Shaw High School
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