LaShandra Simmons
Milwaukee
Summary
Dedicated professional with a valid CDL and a clean driving record, recognized for achieving safe transportation outcomes at First Student Transportation. Proven ability to manage high-stress situations while delivering exceptional customer service, fostering trust, and enhancing student safety through effective communication and punctuality. Committed to excellence in all aspects of service delivery.
Overview
19
19
years of professional experience
Work History
Standby Driver
First Student Transportation
12.2015 - Current
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
- Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
- Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
- Transported passengers safely along prescribed routes according to tight schedules.
- Developed positive relationships with students, faculty and parents to support continuous rapport and communication.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Developed strong relationships with students, fostering trust through professionalism and reliability in transportation services provided.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Enhanced student safety by strictly adhering to bus routes and schedules, as well as enforcing established behavior guidelines.
Customer Service Representative
Guaranty Bank
08.2006 - 11.2015
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Education
Business Management
Concordia University
Milwaukee, WIHigh School Diploma -
Messmer High School
Milwaukee, WI05-1996
Skills
- Time management
- Valid CDL Driver's license
- AirBreak Endorsement
- Customer service
- Safe driving practices
- Clean driving record
- Punctual and reliable
- GPS and route planning
Timeline
Standby Driver
First Student Transportation
12.2015 - Current
Customer Service Representative
Guaranty Bank
08.2006 - 11.2015
Business Management
Concordia University
High School Diploma -
Messmer High School
Similar Profiles
Tatiana PruettTatiana Pruett
Non-CDL Driver at First Student TransportationNon-CDL Driver at First Student Transportation
Jillian SavariaJillian Savaria
School Bus Driver at First Student TransportationSchool Bus Driver at First Student Transportation
Kathy MastersKathy Masters
Special Needs Bus Driver at First Student TransportationSpecial Needs Bus Driver at First Student Transportation
ALFRED JOHNSONALFRED JOHNSON
Professional School Bus Driver at First Student TransportationProfessional School Bus Driver at First Student Transportation
Luciano SvetnickaLuciano Svetnicka
Digital Marketing Specialist at ZywaveDigital Marketing Specialist at Zywave