LaShandria Sanderson
League City,TX
Summary
Real Estate Brokerage Professional Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
15
15
years of professional experience
Work History
Contractor Relations Manager & Managing Broker
REDFIN
12.2020 - Current
- Recruit, hire, and onboard Market Contractor Relations Administrators to oversee 2500 real estate agents nationwide; provide ongoing coaching, mentoring, and performance management feedback
- Maintain strong market knowledge and understanding of Redfin's coverage gaps, target markets, trends and other factors
- Spearhead development of roundtable and engagement events for 5,000 agents nationwide; identify key professional development areas to select market- and industry-specific topics and source subject matter experts (SME) to present
- Monitor recruiting metrics in Tableau and analyze report data to ensure coverage for all licensed events across each market
- Drive licensing compliance by tracking continuing education, local board of realtor membership, and expiration dates; partner with Legal, Licensing, Recruiting, IT, and Support teams on continuous improvement efforts for licensing
- Develop recruiting strategies for the implementation of new markets to ensure staffing requirements for each market; collaborate with market leaders to address specific market needs
- Lead strategic planning for program improvements and enhancements, including streamlining payment systems and migrating to Salesforce
- Oversee issues with external brokerages leveraging conflict resolution skills to deescalate and identify solutions.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Ensured compliance with industry regulations and legal requirements by implementing comprehensive policies and training programs for staff members.
Contractor Relations Administrator & Managing Broker
REDFIN
07.2018 - 12.2020
- Coordinate contractor onboarding, including hosting weekly orientations for new hires and verification of license conferral in compliance with state requirements
- Serve as a Managing Broker overseeing 250 agents providing individualized guidance and assuming responsibility for agent conduct; host virtual meetings to address changes
- Contribute to recruiting efforts by providing a new license list to the recruitment team and hosting regular recruiting events; review question interview videos to make hiring decisions
- Leverage Agent Tools to monitor transactions and track open calendar availability to assess customer demand for agents and open deal or project tracking
- Field behavioral and transactional brokerage-related complaints; liaise with agents to determine the course of action and make employment decisions
- Assist the other service regions by meeting with agents twice per quarter to proactively identify issues, build relationships, and strengthen the overall organization.
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
- Served as a liaison between departments, fostering open communication channels that improved overall organizational function.
- Troubleshot employee concerns and recommended corrective actions to resolve issues.
- Coordinated company events and meetings to foster teamwork and boost employee morale.
Managing Broker
CHICAGO REALTY & ASSET MANAGEMENT, INC.
01.2009 - 01.2018
- Managed an inventory of 150+ private and corporate-owned property assets from acquisition to sale averaging about $50M in assets annually
- Cultivated new business relationships with 5 - 6 lenders to gain contracts and market properties; oversaw all real estate transactions, document preparation, and escrow account management
- Hired employees to provide administrative support including contractor and utility company coordination, scheduling property valuations and BPOs, escrow deposits, and more
- Supervised independent contractors overseeing all repair and preservation maintenance projects to ensure quality assurance and avoid property violations
- Utilized Multiple Listing Service (MLS) comparables and market knowledge to develop list pricing strategies that maximized return while limiting time on the market to an average of 27 days
- Prepared and negotiated cash-for-keys/relo deals to induce tenants or prior owners to vacate properties to avoid eviction.
Education
Bachelor of Arts (B.A.) - Mass Communications
Southern University
Baton Rouge, LAReal Estate Managing Broker -
Illinois Department of Financial & Professional Regulation
11.2004
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Employee Coaching and Mentoring
- Customer Relationship Management
- Problem Resolution
- Expectation setting
- Key Performance Indicators
Additional Information
NAR Mediator
Affiliations
- Chicago Association of Realtors, 2004-01-01, Present
- National Association of Realtors, 2004-01-01, Present
- Mainstreet Board of Realtors, 2017-01-01, Present
Timeline
Contractor Relations Manager & Managing Broker
REDFIN
12.2020 - Current
Contractor Relations Administrator & Managing Broker
REDFIN
07.2018 - 12.2020
Managing Broker
CHICAGO REALTY & ASSET MANAGEMENT, INC.
01.2009 - 01.2018
Bachelor of Arts (B.A.) - Mass Communications
Southern University
Real Estate Managing Broker -
Illinois Department of Financial & Professional Regulation