Lashania Issac

Set appointments for members to go to Dr appointments

• Streamlined complaint resolution processes, enhancing customer satisfaction and retention.
• Resolved customer inquiries using comprehensive knowledge of products and services.

• Assisted with daily living activities, promoting patient independence and overall wellbeing.
• Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
• Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
• Utilized problem-solving skills when faced with unexpected situations or emergencies within the healthcare setting.

• Sorted and classified linens according to fabric type, color, and cleanliness requirements.
• Operated commercial laundry equipment, including washers, dryers, and ironing machines, following manufacturer instructions and safety protocols.
• Inspected linens for stains, treated stains using appropriate cleaning agents, and ensured proper stain removal techniques.
• Loaded and unloaded laundry machines, using correct weight and detergent measurements for optimal cleaning results.

• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Responded to customer inquiries and provided support through various communication channels, including phone, email, live chat, and social media.
• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
• Answered over 50 calls per shift to meet fast-paced call center demands.

• Interacted with a large volume of customers daily, providing exceptional service and ensuring high levels of customer satisfaction.
• Responded to customer calls and emails promptly, addressing their questions and concerns about products and services.
• Effectively utilized CRM software to document customer interactions, track inquiries, and follow up on customer requests.
• Assisted customers in making donations to PBS and WXYZ, explaining the fundraising initiatives and providing guidance on the donation process.

• Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
• Utilized POS system to handle customer cash and credit card transactions.
• Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
• Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.

• Trained and developed new hires in company processes, product knowledge, customer service, and selling techniques.
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
• Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.

• Prepared and cooked meals according to established menus, ensuring adherence to portion control and nutritional guidelines.
• Collaborated with the nutrition team to plan well-balanced menus that met the dietary needs of students.
• Assisted in the assembly and packaging of meals for delivery to classrooms or cafeteria service.
• Monitored and maintained inventory levels of food and supplies, placing orders as needed to ensure availability.

• Operated laundry equipment and loaded machines, paying careful attention to capacity restrictions.
• Assisted with cleaning and maintenance of laundry equipment to keep machines in proper working order.
• Evaluated garments to segregate delicate and non-delicate items, providing extra scrutiny to easily damaged clothing.
• Recorded machine cycles, temperatures and other readings to enable tracking history and maintain accurate records.

• Maintained cleanliness and organization of the laundry area, including cleaning machines, removing lint, and disposing of waste.
• Assisted with inventory management, monitoring stock levels of laundry supplies and notifying supervisors when replenishment was needed.
• Collaborated with team members to ensure efficient workflow and timely completion of laundry tasks.
• Communicated with customers to address any special requests or concerns regarding their laundry.
• Handled customer inquiries and provided assistance in a friendly and helpful manner.