Lashanique Blanton
Roswell,GA
Summary
motivated and dedicated professional with experience in sales , marketing , medical , administration and customer care. Respected industry expert with qualifying experience in leading operations , projects and staff in healthcare and wellness setting . A proven track record in guiding sizeable cross functional teams in designs , redesign and launch cutting edge business solutions , driving greater efficiencies , engagement and resources.
Overview
7
7
years of professional experience
Work History
Medical Customer Service Representative
Quest Diagnostics Examone
01.2023 - Current
- Enhanced patient satisfaction by addressing inquiries and resolving issues related to medical appointments, billing, and insurance.
- Streamlined communication between patients and healthcare providers for efficient appointment scheduling and followups.
- Managed high call volume with professionalism and empathy, ensuring timely resolution of customer concerns.
- Implemented improvements in internal processes to optimize efficiency within the customer service department.
- Examone portfolio of services including but not limited to : lab paramedical , inspection, drug testing , tele writing, MVR APS and imaging.
- Act as a direct liaison between insurance companies , brokers , third party administrators , paramedical companies , insurance applicants and inter-company departments.
- tele marketing , internal external customer inquires via phone, email and other electronic communication to effectively provide high level of customer satisfaction.
Front Desk Medical Receptionist
Georgia Health Clinic
02.2022 - 01.2023
- Enhanced patient satisfaction by consistently providing friendly and efficient service at the front desk.
- Streamlined appointment scheduling processes, resulting in reduced wait times for patients.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
- Facilitated smooth office operations by managing multi-line phone systems and directing calls to appropriate staff members.
- Improved office efficiency by organizing and maintaining accurate patient files and records.
- Increased accuracy in data entry tasks by regularly updating patient demographics and insurance information.
- Contributed to a positive work environment through effective communication with colleagues and supervisors.
- Assisted with insurance verification tasks, expediting the billing process for both patients and providers.
Sales Associate Scheduler
Massage Envy Spa
10.2021 - 11.2022
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- trained and developed new sales team associates in products , selling techniques and company procedures
- payment processor
- maintained customer satisfaction with quick and professional handling of product returns
- organized racks and shelves to maintain store visual appeal , engage customers and promote specific merchandise.
Technical Support Representative
Kelly Services Apple
01.2020 - 12.2021
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Boosted first-call resolution rates with efficient problem-solving skills and deep product knowledge.
- Assisted in streamlining internal processes, reducing call wait times and increasing overall efficiency.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end- users across various time zones
- Provided Tier 1 & 2 IT support to non- technical internal users through desk side support services.
- payment processor
- assisted customers in identifying issues and explained solutions to restore service and functionality.
- submitted service tickets for equipment maintenance requests.
- provided support for networking protocols and characteristics .
Medical Kitter
Boston Scientific
10.2019 - 06.2020
- Improved kitting efficiency by streamlining processes and optimizing workflow.
- Enhanced inventory management with accurate record-keeping and regular audits.
- Reduced order processing time through meticulous organization and attention to detail.
- Ensured timely delivery of products by prioritizing tasks and working collaboratively with team members.
- verified part numbers and placed parts in appropriate shipping containers
- bundle prepping, wrapping labeling and boxing.
- executed entire assembly process by accurately interpreting set-up sheets, work orders, drawings and blueprints.
Customer Service Representative Scheduler
Quest Diagnostics Examone
01.2017 - 10.2019
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- scheduling , drug testing and making paramedical orders.
Education
BBA - Business Administration And Management
University of Phoenix
Tempe, AZ05.2015
High School Diploma -
Centennial High School
Alpharetta, GA05.2011
Skills
- Patient Information Retrieval
- Customer Relationship Building
- Critical thinking abilities
- Conflict resolution techniques
- Client service
- analytical thinking
- deadline oriented
- process improvement
- risk management and assessment
- Patient Scheduling
- commerical awareness
- computer competency
- problem solving skills
- multi tasking strength
Certification
Timeline
Medical Customer Service Representative
Quest Diagnostics Examone
01.2023 - Current
Front Desk Medical Receptionist
Georgia Health Clinic
02.2022 - 01.2023
Sales Associate Scheduler
Massage Envy Spa
10.2021 - 11.2022
Technical Support Representative
Kelly Services Apple
01.2020 - 12.2021
Medical Kitter
Boston Scientific
10.2019 - 06.2020
Customer Service Representative Scheduler
Quest Diagnostics Examone
01.2017 - 10.2019
BBA - Business Administration And Management
University of Phoenix
High School Diploma -
Centennial High School
Similar Profiles
LISA E. HUGHESLISA E. HUGHES
Mobile Paramedical Examiner at Quest Diagnostics ExamOneMobile Paramedical Examiner at Quest Diagnostics ExamOne
SAMUEL GRAVESSAMUEL GRAVES
Tele-underwriting at Quest Diagnostics / ExamOne Superior SolutionsTele-underwriting at Quest Diagnostics / ExamOne Superior Solutions
Alexis BlockAlexis Block
Mobile Phlebotomist at Quest Diagnostics, ExamOneMobile Phlebotomist at Quest Diagnostics, ExamOne