LaShanla Smith-Slaughter
Olive Branch,MS
Summary
Seasoned Resident Monitor with 2 years of experience working with over 130 patients. Aware of residential needs and safety concerns, and fully versed in standard operating procedures in [Type] facilities. Self-motivated, dependable Residential Advisor committed to facilitating environment that creates fulfilling sense of home. Provided compassionate support while adhering to mission of organization. Excellent communication and relationship building skills.
Overview
10
10
years of professional experience
Work History
Resident Monitor
Dismas Charities
Memphis, TN
10.2020 - 03.2022
- Kept residents safe, controlled and in proper locations.
- Updated documentation with latest information about residents, incidents and infractions.
- Guided students to integrate into both academic and social communities on campus.
- Mediated conflict to provide safe and secure environment through policy enforcement.
- Treated all residents and staff with utmost respect.
- Facilitated minor care needs of facility by reporting issues to maintenance department for quick resolution.
Office Assistant
AMVETS
Memphis, TN
10.2019 - 03.2020
- Delivered clerical support by handling range of routine and special requirements.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
- Developed correspondence letters, memos and emails.
- Prepared meeting materials and took clear notes to distribute to stakeholders.
- Completed clerical tasks such as filing, copying and distributing mail.
- Oversaw automated tracking and documentation of data, client correspondence and office operations.
Receptionist
Lublin Property Management
Memphis, TN
12.2013 - 07.2018
- Answered central telephone system and directed calls accordingly.
- Managed multiple tasks and met time-sensitive deadlines.
- Confirmed appointments, communicated with clients and updated client records.
- Coordinated travel accommodations, agenda, and transportation for staff and out-of-town visitors.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Cake Decorator
Schuncks
Memphis, TN
03.2009 - 09.2012
- Prepared special creams and frostings for cakes and other dessert specialties.
- Handled phone calls regarding inquiries, cancelled orders and ordering conflicts.
- Carefully sculpted figurines, decorations and floral designs using fondant icing and hardened sugar.
- Followed daily opening and closing procedures of brick and mortar bakery location.
- Coordinated services under supervision of lead baker.
- Designed specialty cakes for weddings, birthdays and graduations.
- Verified accuracy of orders while meeting strict deadlines on producing completed products.
Education
Bachelor of Arts -
University of Phoenix
Memphis, TN12.2008
High School Diploma -
Killeen High School
Killeen, TX06.1991
Skills
- Emergency Response
- Dormitory Program Operations
- Mediation Techniques
- Activities Oversight
- Team Supervision
Timeline
Resident Monitor
Dismas Charities
10.2020 - 03.2022
Office Assistant
AMVETS
10.2019 - 03.2020
Receptionist
Lublin Property Management
12.2013 - 07.2018
Cake Decorator
Schuncks
03.2009 - 09.2012
Bachelor of Arts -
University of Phoenix
High School Diploma -
Killeen High School
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