Hi, I’m
LASHANNA BROWN
Baltimore,MD
Summary
Results driven, Administrative Professional with over 20 years of experience in Office and Personnel Management. Motivated team player, with demonstrated expertise in HR Support, Leadership, Payroll, Training, Tax Services and Accounting. Performance-driven with excellent organizational, customer service, and communication skills. Career oriented, life learner in a consistent pursuit of advancement.
Overview
17
years of professional experience
Work History
Atlas Restaurant Group, Baltimore, MD
Benefits & Payroll Specialist
11.2021 - 02.2023
Job overview
- Oversee and maintain optimal function of the ADP Workforce Now HRIS to include evaluation of current usage, optimization, maintenance and upgrades to system and modules, and maintaining system compliance with data security and privacy requirements.
- Maintains the data integrity of the HRIS by owning personnel changes within the system, including hiring, terminations, role changes, transfers, and pay increases or decreases.
- Collaborate on useful reporting for HR and Senior leadership and set monthly cadence of reporting.
- Maintain knowledge of trends and developments in HRIS providers, vendors, and HR technology; identify and execute process improvements to HR administrative workflow.
- Process bi-weekly payroll, input wage garnishments, severance payments, and resolve payroll discrepancies in a timely manner.
- Set up and maintain new earnings and deduction codes, leave and pay rules based on various state mandates, and PTO.
- Manages the administration of the Leaves of Absence and ADA accommodation process
- Ensure the accuracy of benefits enrollments and terminations in the HRIS and provide carriers with accurate eligibility information.
- Responds to employee enrollment questions, life status changes, and COBRA questions.
- Serve as primary contact for benefits broker, plan vendors and third-party administrators.
- In partnership with Benefits Broker, analyze current benefits, evaluate usage, coverage, cost effectiveness, plan experience and competitive trends in benefits programs.
- Lead the Company’s Annual Open Enrollment and provide training and support to leaders and employees on plan design changes.
- Manage the Company’s 401(k) program to include answering enrollment questions, processing hardship or termination distributions, and annual compliance reporting. And a member of the 401(k)-oversight committee
- Perform other Human Resources related duties as required.
Sinclair Broadcast Group, Lutherville, MD
Payroll Coordinator
04.2019 - 11.2021
Job overview
- Evaluate and verify offer letters and approvals for new hires
- Onboard new hire into The Bridge Payroll system
- Enter direct deposit, w4, state information into employee profile
- Save all pertinent new documentation on share drive
- Pay sign-on and moving bonuses for payment
- Assist payroll manager with projects and adhere to deadlines
- Correspond with HR, Business and General Managers to resolve any discrepancies when onboarding new employees
- Performed calculations in overtime, vacation and sick hours to provide accurate data to payroll processing database.
- Offered payroll-related subject matter expertise to management and employees to resolve payroll discrepancies.
- Managed payroll data entry and processing 1000+ employees to comply with predetermined company guidelines.
- Applied knowledge of regulations, employment law and tax code to keep operations in compliance with applicable standards.
- Investigated payroll variances and employee claims to resolve discrepancies and balance financial records.
- Coordinated bi-weekly payroll for up to 1000+ personnel.
Entertainment Consulting International, Baltimore, MD
Senior Payroll Administrator
03.2016 - 12.2018
Job overview
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Performed calculations in overtime, vacation and sick hours to provide accurate data to payroll processing database.
- Documented and processed all garnishments for bankruptcies, student loans and child support orders.
- Offered payroll-related subject matter expertise to management and employees to resolve payroll discrepancies.
- Uploaded time records into ADP and made adjustments to create accurate database for payroll processing functions.
- Processed payroll for 2000+ employees in multiple states, new hires, w4’s, state forms, direct deposits, terminations, garnishments, employment verifications, job data changes, manual checks, payroll entries, great plain entries and retro payments.
- Enhanced employee’s performance and minimized errors by creating and implementing a payroll processing manual binder for teammates use.
- Assisted with establishing payroll department for bar business unit 300+ new employees while exceeding customer service levels by inputting timesheets and importing into pay system within aggressive deadlines.
- Imported newly hired employees from iCIMS into ADP, allowing for timely payroll processing within new system.
- Performed w2 corrections by adjusting and editing employee’s incorrect w2, ensuring employees were able to file accurate information with the IRS & State.
- Met state laws and regulations by processing statistic reports for multiple states, providing up-to-date information for company new hires.
- Performed quarterly verifications, reviewing forms that indicated tax increases and adjusting as needed, making certain w2 was correct once received.
Automatic Data Processing, Inc, ADP, Owings Mills, MD
Payroll Specialist
11.2015 - 02.2016
Job overview
- Served as a subject matter expert in handling routine client requests for ADP clients
- Resolved routine customer concerns with pre-defined solutions
- Answered non-technical questions regarding ADP products
- Provided consultation and help answer non-technical questions supporting less-experienced specialists on the team
- Learned and navigated ADP systems in order to respond to issues
- Processed bi-weekly, specialty, bonus and manual payrolls.
- Resolved client & employees concerns regarding payroll issues via cases in ADP system.
LTG Accounting & Tax Services, Baltimore, MD
Office Manager
02.2015 - 11.2015
Job overview
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Managed office operations while scheduling appointments for department managers.
- Coordinated special projects and managed schedules.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Processed bank statements for Business clients and collected payment for services by developing an efficient electronic filing system
- Adhered to Confidentiality Requirements in the transfer and use of proprietary information
- Provided with Individual and Business tax preparation intake for new and returning clients, creating and managing document files
- Processed payroll for staff
Genesis HealthCare, Towson , MD
Business Office Administrator
08.2012 - 12.2014
Job overview
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Coordinated communications, financial processing, registration, recordkeeping and other administrative functions.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Evaluated office documentation to check accuracy and complete missing pieces, avoiding delays and maximizing team productivity.
- Kept accounts and records current by actively pursuing error resolutions and independently correcting problems.
- Maintained open communication with customers to foster positive relations and provide updates on issues.
- Interacted with customers by phone, email or in-person to provide information.
- Processed data received from clinical medical staff and generating payroll and invoices monitoring employee hours and assigned schedules
- Liaison to vendors and clients, providing invoice and payment verification and providing quality assurance by verifying document accuracy
- Research and troubleshooting, providing solutions to client and employee inquiries
- Office Management and specialized Administrative responsibilities, including the preparation of routine correspondence, messages, reports, and forms, proofreading format and accuracy
- Developed and maintained Excel workbooks to track data and produce reports
Maryland Family Network , Baltimore, MD
Human Resource & Finance Assistant
03.2011 - 02.2012
Job overview
- Briefed new hires on essential job information, such as company policies, employment benefits and job duties.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for 600+ new employees.
- Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates.
- Provided support to the Director of Finance in payroll processing for contractors and benefit open enrollment, managing the timely submission of required forms
- Provided specialized Administrative support to the Finance department in the management of personnel leave time reporting
- Provided specialized Administrative support to Human Resources including management of workman’s compensation claims, typing and editing correspondence, serving as a liaison to vendors, and preparing presentations for directors and staff
Automatic Data Processing, Inc, ADP, White Marsh, MD
Payroll Specialist
06.2006 - 06.2009
Job overview
- Provided prompt resolution of client inquiries and concerns in reference to payroll, accounting, tax filing, and delivery
- Edited payroll reports to ensure 100% accuracy, utilizing keen attention to detail
- Provided effective customer service in client communication ensuring quality in accordance with company standards
- Conducted research for client complaints and related inquiries, determining the level of need and executing the most conducive corrective action plan, utilizing specialized systems to track resolutions an closures and to make approved amendments as needed
- Records Management and Document control for client payroll information
- Managed quarterly and year-end adjustments in reference to payroll reports and client W-2s
- Provided training to peers and to clients, coordinating with internal subject matter experts
- Managed Technical Lost Business, using Excel to process reports and to ensure coding accuracy
Education
Community College of Baltimore County , Baltimore, MD
Associate of Arts from Studies
Skills
- Records & File Management
- Accounts Payable/Receivable
- Office Management
- Effective Communication
- Garnishments
- Payroll Verification/Accounting
- Expense Reimbursements
- Client Relations
- Manual Checks
- Human Resources Support
- Information Management
- Research & Analysis
SOFTWARE PROFICIENCY
Microsoft Office Suite, Adobe Acrobat, Kronos, Paychex, ADP Software, QuickBooks, ATX, Paychex Software, Great Plains, iCIMS, Silk Road, Bridge Software
Timeline
Benefits & Payroll Specialist
Atlas Restaurant Group
11.2021 - 02.2023
Payroll Coordinator
Sinclair Broadcast Group
04.2019 - 11.2021
Senior Payroll Administrator
Entertainment Consulting International
03.2016 - 12.2018
Payroll Specialist
Automatic Data Processing, Inc, ADP
11.2015 - 02.2016
Office Manager
LTG Accounting & Tax Services
02.2015 - 11.2015
Business Office Administrator
Genesis HealthCare
08.2012 - 12.2014
Human Resource & Finance Assistant
Maryland Family Network
03.2011 - 02.2012
Payroll Specialist
Automatic Data Processing, Inc, ADP
06.2006 - 06.2009
Community College of Baltimore County
Associate of Arts from Studies
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