Lashanna Kimball
Windsor
Summary
Driven and resourceful administrative professional with 20+ years of experience assisting withthe work of high-achieving executives. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments.
Overview
24
24
years of professional experience
Work History
Executive Assistant & Owner
By Design Virtual Solutions
12.2020 - Current
- Develop and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversee daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Monitor emails, organized inbox, and prioritized messages for supervisor.
- Manage multiple priorities effectively under tight deadlines while remaining detail-oriented throughout each task.
- Confer with customers by telephone, chat or email to provide information.
- Enhance client satisfaction by efficiently managing and organizing schedules, appointments, and travel arrangements.
- Ensure client deliverables were met on time by closely monitoring deadlines and coordinating task completion across teams.
- Research topics and events to support supervisor's work agenda and projects.
- Set up virtual Zoom meetings, invited guests and disseminated agendas.
- Completed expense reports for finance and merchandising teams.
Administrative/HR Manager
The Turf Doctor, Lawn & Pest Services
04.2014 - 09.2020
- Managed employee relations, investigating and resolving conflicts to maintain a positive work environment.
- Implemented performance management systems, providing constructive feedback and coaching opportunities for employees.
- Collaborated closely with department heads in executing strategic workforce planning initiatives that aligned human capital resources with company goals.
- Guided leaders and employees on company policies, programs, benefits and salary administration.
- Ensured legal compliance with labor laws by conducting regular audits and updating policies as necessary.
- Led decision-making and implementation of HR policies, procedures, programs and functions.
- Supervised and mentored direct reports and developed talented HR teams.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Updated reports, managed accounts, and generated reports for company database.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Managed office operations while scheduling appointments for department managers.
Transportation Coordinator
MESCA Transportation Services
09.2012 - 04.2014
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Tracked shipments from dispatch through delivery to verify timely arrival.
- Resolved customer issues related to shipments efficiently while maintaining high levels of satisfaction throughout the resolution process.
- Analyzed transportation data to identify improvement opportunities.
- Improved transportation efficiency by streamlining route planning and coordinating schedules.
Health Data Intake Specialist
Onpoint Health Data
11.2009 - 04.2012
- Collaborated with team members on data validation, derived key insights, coordinated and prioritized tasks and communicated updates about fixes.
- Utilized proprietary tools to engage with clients, track communications and deliver results.
- Enhanced data accuracy by conducting thorough quality checks and promptly addressing any discrepancies.
- Managed high volumes of data by efficiently organizing, categorizing, and maintaining records within databases.
- Facilitated smooth communication between internal stakeholders by serving as a liaison between departments during complex projects involving multiple teams.
Customer Sales Representative
FairPoint Communications
12.2007 - 11.2009
- Built strong relationships with clients through attentive service, leading to repeat business and referrals.
- Upsold additional products or services when appropriate, contributing to higher average transaction values per sale.
- Managed high call volumes, prioritizing tasks effectively to maintain exceptional service levels for each interaction.
- Emphasized product specifications to meet customer needs.
- Responded to customer calls and emails to answer questions about products and services.
- Increased customer satisfaction by addressing and resolving issues promptly and professionally.
Client Relations Coordinator
Modern Pest Services
04.2000 - 12.2007
- Documented human resources records and maintained confidentiality of sensitive personal information.
- Maintained office supplies, distributed mail and processed invoices for payment.
- Oversaw and managed hiring process and assisted human resources.
- Increased client retention by delivering exceptional customer service and understanding individual needs to recommend tailored solutions.
- Assisted in organizing marketing events and coordinating promotional materials distribution for improved brand visibility and lead generation outcomes.
- Collaborated with sales teams to develop targeted strategies that resulted in increased client acquisition rates.
- Resolved escalated customer complaints professionally while maintaining a positive attitude towards finding mutually beneficial outcomes.
- Answered or made calls to clients to learn about and address needs and product or service issues.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
Education
Master's Degree - Human Resource Management, Healthcare Administration
Colorado State University Global
Greenwood Village, CO05.2020
Bachelor of Science - Business Administration
Thomas College
Waterville, Maine05.2015
Skills
- Ability to multitask and prioritize tasks
- Excellent time management skills
- Well-developed organizational skills
- Self-starter, Independent
- Executive Support
- Strong Problem Solver
- Schedule & calendar planning
- Office Administration
Timeline
Executive Assistant & Owner
By Design Virtual Solutions
12.2020 - Current
Administrative/HR Manager
The Turf Doctor, Lawn & Pest Services
04.2014 - 09.2020
Transportation Coordinator
MESCA Transportation Services
09.2012 - 04.2014
Health Data Intake Specialist
Onpoint Health Data
11.2009 - 04.2012
Customer Sales Representative
FairPoint Communications
12.2007 - 11.2009
Client Relations Coordinator
Modern Pest Services
04.2000 - 12.2007
Master's Degree - Human Resource Management, Healthcare Administration
Colorado State University Global
Bachelor of Science - Business Administration
Thomas College
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