LaShanna Randolph
Newark,CA
Summary
Seasoned Area Supervisor dedicated to streamlining operations and maximizing team performance. Driven to improve processes and reduce costs with hands-on management style. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Hardworking and passionate job seeker with strong organizational skills eager to set new goals.
Overview
12
12
years of professional experience
Work History
Area Supervisor
FPI Management
04.2023 - Current
- Improved team efficiency by streamlining communication and implementing effective task delegation strategies.
- Increased customer satisfaction with enhanced staff training and regular performance evaluations.
- Provided ongoing coaching to staff members, promoting skill development and career progression.
- Oversaw daily operations to ensure adherence to company policies and procedures, maintaining consistency across all locations.
- Organized employee schedules to meet operational demands while balancing individual needs for work-life balance.
- Tracked hours and inventory usage, and prepared associated reports.
- Directed daily workflow of 5 strong team between SSF and RWC.
Assistant Community Director
FPI Management
01.2021 - 03.2022
- Increased resident satisfaction by addressing and resolving concerns promptly and professionally.
- Maintained a high occupancy rate through effective marketing strategies and thorough follow-up with prospective tenants.
- Developed strong relationships with residents, leading to high renewal rates and positive community atmosphere.
- Assisted in the preparation of annual budgets, ensuring financial goals were met while maintaining excellent property standards.
- Managed rent collection activities, making certain all payments were processed accurately and in accordance with company policies.
- Collected rent and utilities for 124 unit property and maintained 98% move in rate.
Customer Service Supervisor
JetBlue
02.2012 - 03.2020
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Enhanced team productivity through regular coaching, feedback, and performance evaluations.
- Streamlined workflow processes for increased efficiency in handling customer inquiries and complaints.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Led regular customer service meetings to review progress identify challenges and provide feedback.
- Completed bi-weekly payroll for 75 plus employees.
Education
High School Diploma -
Delano High School
Delano, CA07.1997
Skills
- Safety Management
- Program Leadership
- Customer Service
- Staff Training
- Time Management
- Critical Thinking
- Team Management
- Goal Setting
Timeline
Area Supervisor
FPI Management
04.2023 - Current
Assistant Community Director
FPI Management
01.2021 - 03.2022
Customer Service Supervisor
JetBlue
02.2012 - 03.2020
High School Diploma -
Delano High School
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