LaShannon Coleman
Dallas,TX
Summary
Accomplished Records Analyst with a proven track record at the Department of Family Protective Services, enhancing operational efficiency by spearheading the shift to electronic recordkeeping. Expert in regulatory compliance and software evaluation, coupled with exceptional skills in building client relationships and coordinating services. Demonstrates a strong foundation in public health principles and supervisory experience, driving significant improvements in service delivery and community safety. High-energy student finalizing [Health Studies] degree in [Public Health] and desiring training opportunity focused on advancing classroom abilities and building career foundation. Enthusiastic about pursuing new avenues of learning, growing professionally and building upon acquired skills.
Overview
10
10
years of professional experience
Work History
Records Analyst II
Department of Family Protective Services
04.2018 - Current
- Performed regular backups of electronic records, safeguarding against loss or damage due to technical issues or disasters.
- Liaised with legal counsel to ensure adherence to regulatory requirements concerning document retention and destruction procedures.
- Evaluated software solutions for managing records more effectively while considering budget constraints and organizational needs.
- Spearheaded the transition from paper-based to electronic recordkeeping, modernizing company archives and increasing operational efficiency.
Hospital Based Worker II
Health and Human Services Commission
08.2016 - 03.2018
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Assisted in resolving complex benefits issues, leading to increased employee satisfaction and retention rates.
- Processed employee life event changes, ensuring timely updates to benefits and coverage for qualifying events such as marriage or the birth of a child.
- Educated managers on current benefit offerings and policies, enabling them to better assist their teams with questions or concerns.
- Observed strict procedures to maintain data and plan participant confidentiality.
Texas Works Advisor I
Health and Human Services Commission
11.2014 - 07.2016
- Monitored case progress for timely completion and compliance with applicable regulations.
- Assessed needs of each client and recommended appropriate services and resources.
- Established trusting relationships with clients, fostering open communication and rapport building.
- Assessed and evaluated clients' needs, determined eligibility for services, and developed individualized plans.
- Prepared detailed reports for court proceedings that accurately reflected clients'' progress and recommended next steps.
- Maintained up-to-date records on all clients, enabling accurate monitoring of progress and appropriate case planning adjustments.
- Maintained high level of client confidentiality, following strict guidelines, and recommendations.
- Facilitated client access to community resources, promoting self-sufficiency and independence.
- Collaborated with multidisciplinary teams for improved client outcomes and coordinated care.
Education
Texas Woman's University
Denton, TX 01.2024 - 05.2024
Skills
Health Education
Supervisory Experience
Community-based resources
Public outreach
Referral Coordination
Service Coordination
Health Promotion
First Aid Training
Public Health Principles
Public Health Management
Enhanced community safety with diligent death scene examinations, identifying potential public health risks
Public Health Experience
Timeline
Texas Woman's University
01.2024 - 05.2024
Records Analyst II
Department of Family Protective Services
04.2018 - Current
Hospital Based Worker II
Health and Human Services Commission
08.2016 - 03.2018
Texas Works Advisor I
Health and Human Services Commission
11.2014 - 07.2016
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