La Shannon Eleby
Office Administrative
Van Nuys,CA
Summary
Dynamic and detail-oriented professional with extensive experience in multiple office administration at a variety organizations. Proven ability in document management and time management skills, enhancing workflow efficiency. Recognized for exceptional customer engagement and reducing administrative errors, contributing to a positive work environment and streamlined operations. Proficient in ERP and SAP systems.
Qualified office skills with extensive experience in managing office operations, coordinating schedules, and maintaining efficient workflows. Proven track record in streamlining administrative processes and supporting executive teams. Demonstrated expertise in multitasking and communication skills, ensuring smooth day-to-day operations. Experienced with managing office operations, scheduling, and administrative tasks. Utilizes organizational skills and effective communication to ensure smooth workflow and office efficiency. Track record of supporting team collaboration and adapting to dynamic work environments, ensuring reliable performance.
Overview
13
13
years of professional experience
Work History
Data Office Administrator Analysis (Aerospace)
Canon Recruiting Group LLC (Temp Agency)
03.2025 - 07.2025
- Supported daily office operations helped processed KPI reports needed for updating, sales PO,s, scanning in old and new documents into Pdf scan drive rename each documents etc.
- Handled incoming calls and emails, providing prompt responses to inquiries regarding PO's orders.
- Contributed to team projects by scheduling tasks and tracking PO's orders and processed deadlines effectively.
- Processed documents, facilitating smooth transitions into the office environment.
- Gained proficiency in office software tools ERP, SAP systems accordingly, enhancing workflow efficiency and communication data.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Contributed to a positive work environment by fostering strong working relationships among colleagues.
- Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
- Reconciled account files and produced monthly reports.
- Reduced administrative errors by diligently proofreading office documents and maintaining accurate records.
- Expedited invoice processing by accurately reviewing vendor submissions, reconciling accounts payable discrepancies, and conducting timely payments.
- Safeguarded company information by maintaining strict confidentiality protocols and ensuring secure document storage practices.
- Enhanced customer service by developing feedback system that addressed client concerns promptly via e-mail.
- Maintained confidentiality of sensitive information, adhering to strict data protection policies.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
Front Office Administrative (Hvac Commercial)
Canon Recruiting Group LLC (Temp Agency)
09.2024 - 11.2024
- Managed front desk operations, ensuring smooth, interaction daily.
- Provided high-level administrative support by conducting adding estimates per clients requested, etc.
- Company key-holder, open / closed business office daily, maintained company devices on computer systems, date stamped, typing, scanned, filed, mailed out bills, checks, etc.
- Coordinated appointments and schedules for executives, optimizing time management and efficiency.
- Handled incoming calls and inquiries, providing accurate information and resolving issues promptly.
- Implemented filing systems to organize documents, improving retrieval efficiency and accuracy.
- Human statistacle dictating estimate proposals, respond to all daily emails, service for estimates, scheduled daily services calls, scheduled preventive maintenance, service requests.
- Maintained strict compliance with security protocols while managing sensitive guest information confidentially and securely.
- Maintained accurate records of guest information through diligent documentation and data entry efforts.
- Created a welcoming atmosphere by maintaining a clean and organized reception area for all visitors.
- Managed high call volumes, directing callers to appropriate departments or handling inquiries as needed.
- Provided exceptional customer service, resolving issues promptly and effectively for satisfied guests.
- Maintained office machines and equipment within budgets and contacted outside repair personnel to avoid productivity interruptions, tracked daily, all updated expenses and recorded all via excel sheet reports, tracked all technicians services and equipment receipts, supplies, gas, etc.
- Coordinated office activities and operations, open daily invoices and update weekly reports received, A/P and A/R, recorded sales reports, updated paid an unpaid files date stamped and signed per transactions received.
- Handled checks received, handled transactions accurately, ensuring proper accounting for daily financial reports for executives reviewing.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and tracking deliveries.
- Monitored inventory levels of supplies at the front desk area, ordering replacements as necessary to maintain smooth operations.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxed, scanned via fax email.
- Utilized the property management system proficiently for seamless reservation processing and updates.
- Managed filing system, entered data and completed other clerical tasks.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
HVAC - Operations Manager
Comfort 1 Heating & Air Conditioning Services
06.2022 - 06.2024
- Handled high-volume incoming inbound / outbound calls, via email, etc.
- Maintained fast-paced daily operations, utilized multi-tasking skills.
- Maintained personnel records and updated internal databases to support document management, creating, filing, business folders, letters, created labels, added promotional Ads, correspondence letters etc.
- Organized workflow and delegated tasks effectively to ensure timely project completions, without compromising quality.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
- Established an organized filing system that streamlined document retrieval and reduced misplaced files.
- Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
- Maintained accurate documentation of company policies and procedures for easy reference by all employees.
- Improved employee productivity with effective time management strategies for daily tasks.
- Managed human resources functions, including hiring, onboarding, and employee evaluations for optimal team performance.
- Reduced overhead costs through careful budget management and resource allocation.
- Facilitated communication between departments, ensuring smooth operation and timely completion of projects.
- Implemented new email management strategy, reducing clutter and improving communication efficiency.
- Coordinated with IT department to upgrade software, ensuring all systems were up-to-date and running efficiently.
- Improved team productivity with introduction of shared online calendar for tracking deadlines and appointments.
- Initiated program for recycling and waste reduction, contributing to corporate sustainability goals.
- Developed comprehensive filing system that significantly improved document retrieval times.
- Managed scheduling for executive staff to ensure optimal time management and productivity.
- Scheduled weekly cranes, for clients installations, ensured all processes were implemented to the highest level of safety quality assurance, and all procedures were met to record performance data, to improve future scheduling and operational efficiency.
- Gathered, organized and input information into digital database.
- Maintained database systems to track and analyze operational data.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Frequently inspected production area to verify proper equipment operation.
Front Office Administrative Assistant
Greener Solution Group Dba Leeor Management
01.2018 - 03.2020
- Managed high volume incoming and outgoing phone calls, directed calls to the appropriate departments.
- Handled new employee files, created and updated files, etc.
- Provided social media, creating flyers, memos, online ads, to help with company revenues, etc.
- Provided customer service to new prospect contract clients, as well as existing current clients to ensure quality assurance was provided daily.
- Managed front desk operations, ensured sign in / out procedures, ran smoothly and visitors checked-in and appointments scheduled.
- Coordinated office supply inventory, streamlining procurement processes for efficiency 2-3 offices.
- Provided assistance with HR. department with new employees and assisted with Production department as well.
- Performed daily office duties utilizing Microsoft office, Word, Excel, PowerPoint, Outlook, Gmail, Office Suite, ERP Systems, SAP, etc.
- Processed all home improvement contracts, received payments, created new File folders, updated clients account in ( HIS) home improvement app, etc.
- Prioritized daily tasks and balanced multiple priorities and maintained excellent daily time management skills in a fast pace environment.
- Assisted in preparing reports and presentations for management meetings, enhancing information delivery.
- Implemented filing system improvements, increasing document retrieval speed and accuracy.
- Supported administrative tasks by responding to emails and phone inquiries professionally.
Front Office Administrative Assistant
World Private Security
09.2012 - 09.2014
- Handled high-level volume incoming calls, via multiple phone lines, etc.
- Dispatched all security guards daily shifts schedules, etc.
- Prepared Proposals to provide services and information about the company.
- Worked daily with Executive management team, daily on assigned projects, etc.
- Performed daily office tasks, duties inclined utilizing Microsoft Office, Word, Excel, PowerPoint, managing spreadsheets, memos, filing, distributed payments out, weekly payroll, along with daily data entry updates.
- Maintained Reporting safety logs, updated daily, documenting incidents, near misses, hazard identifications, and corrective actions to ensure OSHA compliance and internal safety standards were applied.
- Performed all documentation were implemented through BSIS@DCA.CA.GOV, for registered guard cards, firearm permits with the regulations, etc.
- Verified all current and active credentials were received with the state regulations.
- Developed positive relationships with clients through attentive service during initial contact points like reception desk interactions or telephone call handling.
- Created an inclusive work environment fostering collaboration among team members which resulted in higher morale levels and increased productivity.
- Collaborated with various departments to ensure smooth daily operations, resolving administrative issues as they arose.
- Managed document control processes by updating databases, scanning records, and archiving files for easy retrieval.
- Monitored office supplies by checking inventory and placing orders.
- Aided colleagues, managers, and customers through regular communication and assistance.
- Assisted coworkers and staff members with special tasks on daily basis.
- Performed monthly financial reporting and recorded payments to keep accounting system updated.
- Managed front desk operations, ensuring smooth visitor check-in and appointment scheduling.
- Supported administrative tasks by responding to emails and phone inquiries professionally.
- Performed research to collect and record industry data.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Developed training materials for new hires, facilitating onboarding processes effectively.
- Organized company events and meetings, fostering team collaboration and engagement.
- Maintained office equipment functionality through regular maintenance checks and vendor coordination.
Education
Business Administration And Management
Vocational School
West Hills, CASkills
- Time management
- Proficient Detail-Oriented
- Office administration
- Administrative support
- Database entry
- Pertinent Document management
- Bookkeeping
- Telephone reception
- Document scanning
- Mail handling
- Verbal communication
- Customer engagement
- File organization
- Office management
Timeline
Data Office Administrator Analysis (Aerospace)
Canon Recruiting Group LLC (Temp Agency)
03.2025 - 07.2025
Front Office Administrative (Hvac Commercial)
Canon Recruiting Group LLC (Temp Agency)
09.2024 - 11.2024
HVAC - Operations Manager
Comfort 1 Heating & Air Conditioning Services
06.2022 - 06.2024
Front Office Administrative Assistant
Greener Solution Group Dba Leeor Management
01.2018 - 03.2020
Front Office Administrative Assistant
World Private Security
09.2012 - 09.2014
Business Administration And Management
Vocational School