LaShanqrisha Howard
Dallas
Summary
Experienced customer service professional as well as machine operator. Known for strong communication and organizational abilities. I consistently achieve operational goals and maintained high-quality standards in fast-paced environments. Hardworking and enthusiastic about learning. Pursues opportunities to learn new skills and contribute to group success. Professional driver committed to safely and timely deliveries.
Overview
16
16
years of professional experience
Work History
Hot Shot Driver
Bawl Trucking
06.2024 - Current
- Operated vehicle for timely transportation of goods.
- Adhered to safety protocols and regulations during all driving activities.
- Assisted in loading and unloading cargo to ensure efficient delivery processes.
- Ensured the security of cargo during transportation by properly securing loads using straps or other restraints as needed
- Navigated routes using GPS systems to optimize travel time and fuel efficiency.
- Communicated with dispatchers regarding delivery schedules and any potential delays.
- Performed daily vehicle inspections and completed reports regarding issues with trucks, including pre and post trip inspections.
- Managed paperwork effectively, keeping accurate records of completed deliveries and communicating any issues promptly.
- Enhanced customer satisfaction by maintaining professionalism and timely communication during pickups and deliveries.
Process Associate/ Banking
Genpact
04.2023 - 11.2024
- Provide exceptional customer service by assisting clients with various banking transactions, including account inquiries, deposits, withdrawals, and applications.
- Educate customers on the features and benefits of various banking products and services to help them make informed decisions.
- Resolve customer complaints and concerns promptly, ensuring high customer satisfaction and retention.
- Identify opportunities to cross-sell additional banking products and services to customers, resulting in increased revenue for the bank.
- Maintained high levels of data confidentiality through adherence to company policies and procedures.
- Participated in regular team meetings, contributing valuable insights toward process enhancements.
- Handled high volumes of incoming work requests professionally while maintaining excellent organization.
Social Media Content Analyst
Genpact
08.2018 - 04.2024
- Analyzed content performance metrics to identify trends and inform strategic decisions.
- Collaborated with cross-functional teams to enhance content quality and relevance.
- Reviewed and optimized existing content for accuracy and engagement.
- Utilize the proper steps and policies to assure safe and fun platform.
- Review videos, documents, and photos that been uploaded to platforms to assure content is appropriate.
Machine Operator/Line Leader
Omni Specialty Packaging
04.2015 - 05.2018
- Operated machinery efficiently, ensuring adherence to safety protocols and production standards.
- Monitored equipment performance, conducting routine maintenance to minimize downtime.
- Assisted in troubleshooting mechanical issues, enhancing operational reliability and output quality.
- Trained new operators on equipment handling and safety procedures, fostering a culture of safety.
- Led shift operations effectively, coordinating tasks and ensuring timely completion of production goals.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment.
- Operated various types of machinery, contributing to the successful completion of diverse projects.
- Upheld high-quality standards while meeting tight deadlines during periods of increased demand.
- Observed raw and finished product for exceptional quality.
Delivery Driver
Pizza Hut
03.2010 - 04.2014
- Delivered pizzas promptly, ensuring customer satisfaction and adherence to quality standards.
- Navigated efficiently through various routes, optimizing delivery times and minimizing delays.
- Maintained accurate records of deliveries, payments, and customer feedback for continuous improvement.
- Collaborated with kitchen staff to ensure timely preparation of orders during peak hours.
- Managed cash transactions accurately while maintaining compliance with financial procedures.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Processed payments by accepting cash, checks and credit and debit card payments.
Receptionist
Mansfield City Hall
05.2009 - 08.2009
- Managed multi-line phone system, directing calls to appropriate departments for efficient communication.
- Greeted and assisted visitors, ensuring positive first impressions and adherence to security protocols.
- Scheduled appointments and coordinated meeting logistics, enhancing office organization and productivity.
- Maintained accurate records of incoming and outgoing communications to support operational efficiency.
Education
No Degree - Commercial Driving
Diesel Driving Academy
Shreveport, LA04-2024
General Science
Bossier Parish Community College
Bossier City, LA05-2014
High School Diploma -
Mansfield High School
Mansfield, LA05-2009
Skills
- Strong and effective communication skills
- Customer service
- Banking
- Content Moderation
- Organized
- Machine Operation
- Material Handling
- Warehouse
- Safe driving skills
- Loading and unloading
- Tractor-trailer handling
Timeline
Hot Shot Driver
Bawl Trucking
06.2024 - Current
Process Associate/ Banking
Genpact
04.2023 - 11.2024
Social Media Content Analyst
Genpact
08.2018 - 04.2024
Machine Operator/Line Leader
Omni Specialty Packaging
04.2015 - 05.2018
Delivery Driver
Pizza Hut
03.2010 - 04.2014
Receptionist
Mansfield City Hall
05.2009 - 08.2009
No Degree - Commercial Driving
Diesel Driving Academy
General Science
Bossier Parish Community College
High School Diploma -
Mansfield High School
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