Lashanta Hardwell
Houston Tx ,TX
Summary
Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in inventory management, customer service and inner-office operations.
Overview
6
6
years of professional experience
Work History
Caregiver
St Francis Hospital
10.2024 - 01.2025
- Provided compassionate personal care and support to patients, enhancing comfort and well-being.
- Assisted nursing staff with daily activities, ensuring timely and accurate patient care.
- Monitored vital signs and reported changes to healthcare team, promoting patient safety.
- Implemented individualized care plans based on patient needs, improving overall health outcomes.
- Coordinated transportation for patients to appointments, optimizing scheduling efficiency.
- Maintained clean and safe living environments for patients, adhering to hospital standards.
- Collaborated with multidisciplinary teams to develop effective care strategies for diverse patient populations.
Healthcare Specialist
Blue Cross Blue Shield of Texas
02.2022 - 10.2023
- Organized medical records in accordance with established standards of care. Documented patient histories, physical findings, and test results accurately and legibly in the electronic medical record system. Maintained confidentiality of all patient information according to HIPAA regulations. Educated patients on preventative care measures, such as nutrition advice and exercise regimens. Greeted, guided and offered assistance to patients and visitors. Answered patient questions and fielded complaints to resolve issues. Scheduled and confirmed patient appointments with patients and healthcare professionals.
- Remote
Customer Service Agent
Progressive Auto Insurance
05.2021 - 01.2022
- Assisted customers with inquiries regarding products and services through phone, email, and chat. Provided product information to customers in a timely manner. Resolved customer complaints quickly and efficiently. Maintained a high level of customer satisfaction by providing accurate and helpful responses. Processed refunds, returns, exchanges, and order cancellations according to policy.
- Remote
Personal Shopper
Walmart
05.2019 - 05.2021
- Processed customer transactions and provided excellent customer service. Assisted in organizing merchandise displays on the sales floor. Maintained a clean, organized and inviting store environment. Greeted customers warmly upon arrival and identified their needs. Provided product knowledge to customers as needed.
Education
Ekg /phlebotomist -
Unitech Training Academy
West Monroe, LAHigh School Diploma - undefined
Wossman High School
Monroe, LA01.2019
Skills
- Strategic Planning
- Medical Evaluation
- Treatment Plans
- Communication Skills
- Medical Billing
- Eligibility Determination
- Patient Interviewing Skills
- Appointment Scheduling
- Appointment Confirmation
- Patient Intake
- HIPAA Compliance
Timeline
Caregiver
St Francis Hospital
10.2024 - 01.2025
Healthcare Specialist
Blue Cross Blue Shield of Texas
02.2022 - 10.2023
Customer Service Agent
Progressive Auto Insurance
05.2021 - 01.2022
Personal Shopper
Walmart
05.2019 - 05.2021
High School Diploma - undefined
Wossman High School
Ekg /phlebotomist -
Unitech Training Academy