LaShanta Harvey
Las Vegas,NV
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
23
23
years of professional experience
Work History
Office Coordinator
Robert Half Staffing Agency
01.2024 - Current
- Streamlined office operations by implementing efficient filing systems and organizational tools.
- Enhanced communication within team through regular meetings and detailed reporting.
- Managed scheduling for multiple employees, ensuring optimal coverage during peak business hours.
- Facilitated positive work environment by addressing employee concerns and providing support when needed.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Provided clerical support, addressing routine, and special requirements.
Call Center Representative
Robert Half Staffing
05.2021 - 11.2023
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in timely manner.
- Streamlined call flow processes for more efficient response times and increased productivity.
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
Intermediate Typist Clerk
County of Los Angeles Department of Public Social Services
12.2000 - 09.2020
- Screened telephone calls and inquiries and directed them as appropriate. Photocopied all correspondence, documents and other printed materials. Organized and prioritized caseloads for Eligibility Workers for documents can be imaged. Electronically filed documents with EDMS system. Conducted participants interviews and all participant intake services. Interpreted and relayed county policy and information in an clear format for participant. Processed all assigned cases according to company and client service level agreements.
- Trained new employees on office equipment and job duties.
- Supervising Clerk. Reviews work result for accuracy, adequacy and conformity to instructions or prescribed work methods. Maintains records and creates reports on work performed by subordinates. Issued Electronic Benefits Cards, Personal Identification Numbers, post issuance and collect payments.
Education
Bachelor of Science - Psychology
Argosy University
Orange, CAMedical Assistant
Concorde Career College
Memphis, TNSkills
- 40 WPM typing speed
- Excellent communication skills
- Proper phone etiquette
- Accurate and detailed
- Independent worker
- Dedicated team player
- Critical thinker
- Employee training and development
- Electronic Medical Record (EMR) software
- Microsoft Office
- Exercises good judgment
- Work well independently
- Professional demeanor
- Client Relations
- Applicant engagement
Timeline
Office Coordinator
Robert Half Staffing Agency
01.2024 - Current
Call Center Representative
Robert Half Staffing
05.2021 - 11.2023
Intermediate Typist Clerk
County of Los Angeles Department of Public Social Services
12.2000 - 09.2020
Bachelor of Science - Psychology
Argosy University
Medical Assistant
Concorde Career College