Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
· Managed extensive natural gas pipeline data for North Carolina, South Carolina, and Tennessee assets, ensuring accuracy and accessibility.
· Closed out over 300 complex gas infrastructure projects, meticulously verifying all documentation met quality standards for completeness.
· Enabled seamless collaboration across project teams to validate records through centralized asset portal.
· Strategically delegated tasks to 12 contractors to maintain maximum productivity across multiple high-priority initiatives
· Utilized advanced GIS data and analytics to optimize project workflows, reducing average cycle times by 30%.
· Created detailed project documentation including charters, scope statements, work breakdown structures, and schedules.
· Developed training programs and job aids to build team capabilities in systems and processes.
· Conducted ongoing evaluations of departmental performance, identifying areas for improvement and implementing necessary changes to optimize workflow processes.
· Assisted in the development of organization-wide policies regarding record retention, disposal, and preservation.
· Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
· Independently generated over 200 high-quality residential and commercial gas sales leads, directly boosting company revenue
· Scheduled site visits for 50+ qualified prospects to drive equipment upgrade sales and new gas connections
· Leveraged GIS analytics to identify targeted neighborhoods for gas expansion initiatives precisely
· Collaborated seamlessly with the sales team to nurture and convert leads into customers, exceeding targets by 120%
· Built trusted relationships with customers through consultative needs assessment and education
· Mastered CRM, GIS, and other sales tools to maximize productivity and pipeline growth.
· Participated in industry trade shows and conferences to network with potential clients, increasing brand visibility.
· Mentored new team members and provided ongoing support, contributing to a cohesive and high-performing sales unit.
Mentoring and Leadership
Sales and Business Development
Stakeholder Collaboration
Process Documentation
Team Leadership
Project Management
Customer-Focused Solutions
Public Speaking
Client Relationship Management
Project Management Tools: MS Project, Jira Board Administrator, Agile Methodology
Microsoft Office Suite: PowerPoint, Excel, Access
Collaboration and Documentation: SharePoint/Site Creation, Technical Writing
Database Management and SQL: SQL, TOAD
GIS and Asset Management: Small World (GIS), Asset and Resource Management (ARM), Field Smart (FS)
Technical Environments: DEV Environment, QA Environment, TEST Environment, VOL Environment
Cloud Computing & Field Service Management: AWS (Amazon Web Services), Service Suite (SS9)
Salesforce CRM proficiency
Sales closing
Network development
Lead Generation
Lead prospecting
Customer Needs Assessment
Staff Training
Cold-calling
Revenue Generation
Teamwork and Collaboration
Verbal and written communication
Complex Problem-Solving
Time Management
Client Relations
Account Management
Revenue Growth
Territory Management
Performance Tracking
Mentoring and Leadership
Sales and Business Development
Stakeholder Collaboration
Process Documentation
Team Leadership
Project Management
Customer-Focused Solutions
Public Speaking
Client Relationship Management
Project Management Tools: MS Project, Jira Board Administrator, Agile Methodology
Microsoft Office Suite: PowerPoint, Excel, Access
Collaboration and Documentation: SharePoint/Site Creation, Technical Writing
Database Management and SQL: SQL, TOAD
GIS and Asset Management: Small World (GIS), Asset and Resource Management (ARM), Field Smart (FS)
Technical Environments: DEV Environment, QA Environment, TEST Environment, VOL Environment
Cloud Computing & Field Service Management: AWS (Amazon Web Services), Service Suite (SS9)
CRM Proficiency
Sales Closing
Network Development
Lead Generation
Lead Prospecting
Customer Needs Assessment
Staff Training
Cold-calling
Revenue Generation
Teamwork and Collaboration
Verbal and Written communication
Complex Problem-Solving
Time Management
Client Relations
Account Management
Revenue Growth
Territory Management
Performance Tracking