LASHANTA MCKOY

• Maintained a comprehensive understanding of industry trends and emerging technologies, enabling accurate forecasting of future sales performance.
• Cultivated strong partnerships with internal stakeholders such as marketing, product management, and engineering teams to ensure seamless execution of strategic initiatives.
• Optimized territory coverage by strategically allocating resources based on market potential and competitive landscape analysis.
• Devised creative solutions for overcoming objections from prospects during critical stages of the sales process, facilitating deal closure.

• Delivered $500K in cost savings through in-depth data analysis to identify process optimization opportunities for gas business unit
• Facilitated knowledge transfer among team members by leading training sessions on new tools, techniques, or industry best practices relevant to the role of Technical Consultant.
• Enhanced system performance by identifying and resolving technical issues through troubleshooting and root cause analysis.
• Provided extensive gas operations subject matter expertise to redesign customer-facing solutions, improving customer satisfaction scores by 20%
• Led over 30 planning workshops with cross-functional teams to gather comprehensive requirements for new system design and development
• Organized and thoroughly documented processes and procedures to enable consistent operations and streamlined new employee onboarding
• Partnered closely with IT developers, infrastructure teams, and business stakeholders to deliver enterprise-wide solutions focused on safety and leveraging AWS cloud capabilities
• Rigorously tested new solutions across development, QA, and production environments to proactively identify and mitigate defects before launch.
• Accelerated issue resolution by facilitating effective collaboration between team members across different departments.
• Ensured compliance with industry regulations by diligently monitoring all aspects of projects throughout their lifecycle.
• Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.

· Managed extensive natural gas pipeline data for North Carolina, South Carolina, and Tennessee assets, ensuring accuracy and accessibility.

· Closed out over 300 complex gas infrastructure projects, meticulously verifying all documentation met quality standards for completeness.

· Enabled seamless collaboration across project teams to validate records through centralized asset portal.

· Strategically delegated tasks to 12 contractors to maintain maximum productivity across multiple high-priority initiatives

· Utilized advanced GIS data and analytics to optimize project workflows, reducing average cycle times by 30%.

· Created detailed project documentation including charters, scope statements, work breakdown structures, and schedules.

· Developed training programs and job aids to build team capabilities in systems and processes.

· Conducted ongoing evaluations of departmental performance, identifying areas for improvement and implementing necessary changes to optimize workflow processes.

· Assisted in the development of organization-wide policies regarding record retention, disposal, and preservation.

· Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.

· Independently generated over 200 high-quality residential and commercial gas sales leads, directly boosting company revenue

· Scheduled site visits for 50+ qualified prospects to drive equipment upgrade sales and new gas connections

· Leveraged GIS analytics to identify targeted neighborhoods for gas expansion initiatives precisely

· Collaborated seamlessly with the sales team to nurture and convert leads into customers, exceeding targets by 120%

· Built trusted relationships with customers through consultative needs assessment and education

· Mastered CRM, GIS, and other sales tools to maximize productivity and pipeline growth.

· Participated in industry trade shows and conferences to network with potential clients, increasing brand visibility.

· Mentored new team members and provided ongoing support, contributing to a cohesive and high-performing sales unit.