Lashanta PATTERSON

• Ensured compliance with HIPAA regulations while managing sensitive patient information during the verification process.
• Assured timely verification of insurance benefits prior to patient procedures or appointments.
• Updated patient records with accurate, current insurance policy information.
• Made contact with insurance carriers to discuss policies and individual patient benefits.
• Maintained strong knowledge of basic medical terminology to better understand services and procedures.

Answered telephone calls to offer office information, answer questions, and direct calls to staff.

• Enhanced patient satisfaction by efficiently scheduling appointments and managing cancellations.
• Managed complex schedules for multiple healthcare providers, ensuring timely patient care and provider availability.
• Assisted in reducing no-shows by implementing reminder calls and appointment confirmation protocols.
• Improved communication between the front desk and clinical staff by providing accurate, up-to-date appointment information.
• Coordinated special accommodations for patients with specific needs or requests, ensuring their comfort during appointments.

• Managed high call volumes while providing exceptional customer support and maintaining professional composure.
• Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
• Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
• Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.

• Worked from ladders, scaffolds and lifts to install, maintain, or repair electrical wiring equipment and lighting fixtures in ceilings, on roofs and on towers.
• Installed and wired electrical transformers, service panels, and circuit breakers.
• Installed, maintained, repaired, and tested equipment for electricity generation and utilization.
• Planned layout and installation of electrical wiring, equipment, and fixtures based on specifications and applicable code.