Lashanta Wade
Leslie
Summary
Customer Service Representative and Traffic Coordinator with over 8 years of experience in enhancing efficiency and streamlining processes. Demonstrates expertise in policy enforcement, problem-solving, and customer relationship management, focusing on continuous improvement and conflict resolution. Skilled in managing complex schedules and coordinating with cross-functional teams to meet customer expectations and drive organizational success.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Dispatcher
Outdoor Network Distribution
Albany
04.2019 - Current
- Manage schedules to boost team productivity and communication.
- Optimize dispatch operations, significantly reducing delivery times and enhancing customer satisfaction through efficient route planning and real-time tracking.
- Implement cutting-edge logistics software, streamlining order processing and dramatically improving accuracy in shipment coordination.
- Foster strong relationships with drivers and clients, ensuring smooth communication and resolving conflicts to maintain a positive work environment.
- Manage fleet maintenance schedules, minimizing vehicle downtime and ensuring compliance with safety regulations.
Project Manager
WebstaurantStore
Albany
10.2016 - 04.2019
- Directed teams to complete projects on schedule and within budget, enhancing client satisfaction.
- Applied agile methods for efficient project delivery, boosting team productivity.
- Managed cross-functional teams, achieving timely project completion and budget adherence.
- Implemented agile practices, leading to increased efficiency and client approval.
- Led teams to deliver projects successfully, ensuring budget control and client contentment.
Education
Associates - Business Logistics Management
Albany Technical College
09.2018
Skills
- Project Management
- Team Supervision
- Continuous Improvement
- Customer Relationship Management
- Conflict Resolution
- Policy Enforcement
- Leadership
- Problem-solving
Certification
Lean Six Sigma Green Belt
Additional Information
Diligent worker, Quick to respond to issues, Problem-solver, Creative and flexible when necessary, Easily approachable, Great teacher and mentor
Technical Expertise
- Ability to instill and maintain a culture of continuous improvement in all areas of operations
- Proven customer relationship management and conflict resolution experience
- Enforcing Company policy and procedures consistently
- Positive mindset with a can-do attitude
Employment Summary
- Manages facility maintenance and day-to-day functions
- Supervises team of maintenance professionals
- Reports maintenance needs to general manager
- Getting a group of people to work together to achieve a set of specific objectives
- Keeping abreast of new and emerging developments in the current area of work
- Ensuring that project
Timeline
Dispatcher
Outdoor Network Distribution
04.2019 - Current
Project Manager
WebstaurantStore
10.2016 - 04.2019
Associates - Business Logistics Management
Albany Technical College
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