Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

LASHANTE MARTIN

Houston,Texas

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Commissions Analyst

Airship
03.2022 - 12.2023
  • Assimilate, analyze, and maintain records of sales and commission data through various sources
  • Collaborate with sales team on managing deals and resolving commission-relate issues
  • Contribute towards varied aspects of Commissioning process
  • Collaborate with sales and HR on the design of commission plan structure
  • Gained an understanding of the sales incentive program and system
  • Gathered and managed quotas, employee data, and data from cross-functional teams to ensure that Captivate IQ set up was accurate for compensation payments
  • Build annual commission plans in Captivate IQ commission software
  • Evaluate commission guidelines periodically and suggest improvement measures
  • Create commission accruals and true ups using NetSuite Accounting System
  • Identified process or policy deficiencies and worked with key players to drive process improvement.
  • Developed and implemented reporting and auditing tools to improve incentive administration processes, policies and procedures.
  • Assisted in preparation of presentations, data tables and other documents for investor meetings.

Reinsurance Admin Manager

Equitable Financial and Life Insurance
07.2021 - 03.2022
  • Assists in the day-to-day administration and resolution of complex problems and transactions of the Assumed and Ceded Life Reinsurance portfolios
  • Performs new system implementations, quality control functions and ensures reinsurance processes comply with SOX and contractual requirements
  • Accountable for the execution of one or more processes, reports, procedures, and expected to become subject matter expert representative on cross-functional process discussions and/or project deliverables
  • Assists with monthly close responsibilities and maintaining policies and procedures current where the individual is day-to-day technical or functional expert in the assigned area
  • Key contributor with internal and external stakeholders.
  • Accomplished multiple tasks within established timeframes.

Commissions Analyst

Allstate
10.2018 - 07.2021
  • Calculates commission payments that are due to Allstate Agent and Ivantage department
  • Analyze and validate monthly commission files report outside vendors
  • Actively supports the development, design, and implementation of new operational processes
  • Actively process commission transactions and correct any commission exceptions
  • Use internal programs to gather data for commission calculations and to program rates to properly calculate
  • Attends meetings to provide information about the operational processes and function
  • Partner with Ivantage accounting department to ensure the accuracy of commission payments
  • Actively use Excel Spreadsheet to track the accuracy of commission reports and commission payments
  • Prepare monthly commission statements for Allstate agents using SAP and Business Objects
  • Use SAP accounting system to resolve monthly reconciliation issues
  • Partners with Ivantage Business and Development Team with reviewing contracts in the development of commission structure
  • Researched and resolved commission or bonus payment-related inquiries.

Workforce Management

Allstate
07.2017 - 10.2018
  • Gathered and prepared data for analysis for upper management
  • Monitored inbound/outbound call activity and assisted with efficient resource allocation of call center representatives
  • Assisted leadership team with activities and assignment changes
  • Directed employees to appropriate resources to resolve workflow assignment and/or procedural questions
  • Identified potential scheduling/staffing problems and recommend possible changes
  • Onboarded and created schedules for new hires
  • Verified call center representatives’ customer service skills through call monitoring.
  • Set and adjusted to schedules to maintain optimal coverage and service levels.
  • Managed overtime, shift swaps, breaks and PTO requests.
  • Created training materials for new employees to provide information about attendance guidelines.
  • Conducted performance reviews and provided feedback to managers on employee performance.

Claims Service Specialist

Allstate
09.2016 - 07.2017
  • Served as the primary point of contact for customers reporting first notice of loss
  • Responded to customers’ claim requests and coordinate with the appropriate business partner for resolution
  • Made and maintained a connection with the customer by understanding and meeting their needs
  • Delivered compassionate service that is fast, fair, and easy to ensure customer retention and satisfaction.
  • Worked productively in fast-moving work environment to process large volumes of claims.
  • Analyzed and addressed escalated claims to resolve issues quickly.

Consultant - Work Study

VIDANT MEDICAL CENTER
08.2015 - 12.2015
  • Analyzed and developed solutions to increase productivity
  • Served as Lead consultant in the development of the report
  • Recommended accounting software, QuickBooks, and inventory database systems.
  • Analyzed problematic areas to provide recommendations and solutions.

Education

Bachelor of Science - Business Administration, Small Business Management And Entrepreneurship

EAST CAROLINA UNIVERSITY
05.2016

Skills

  • Delivering Strategy First Class Working Relationships
  • Data/Staffing Analysis
  • NextGen
  • Adding Value to the Business Process Improvement
  • MS Office Suite
  • Vlookups
  • Cisco System
  • Verint System
  • Avaya System
  • Business Objects
  • Tableau
  • Pivot Tables
  • Truecomp
  • Prince Salesforce
  • SAP
  • Captivate IQ
  • Netsuite
  • Conflict Resolution
  • Salesforce Proficiency
  • Microsoft Excel Expertise
  • Interpersonal Skills
  • Process Improvement
  • Statistical Analysis
  • Decision Making
  • Attention to Detail

Certification

GIFT OF ADOPTION July 2019 – Feb 2023 Charlotte, NC Executive Board Member PENDER HIGH SCHOOL Aug. 2011 – May 2013 Burgaw, NC Assistant Cheer Coach POP WARNER June 2019 – June 2023 Harrisburg, NC Head Cheer Coach YCADA Coach Certification Public Information

Additional Information

  • MEMBERSHIPS & AWARDS , Aug. 2019 Performance Bonus Award (Ivantage) Action in Impact Top Performer – June 2017 (Allstate) 1st Quarter Performance Bonus (Allstate) Allstate Foster and Adoption Network - National Board Leader – Field Liaison and Metrics Leader

Timeline

Commissions Analyst

Airship
03.2022 - 12.2023

Reinsurance Admin Manager

Equitable Financial and Life Insurance
07.2021 - 03.2022

Commissions Analyst

Allstate
10.2018 - 07.2021

Workforce Management

Allstate
07.2017 - 10.2018

Claims Service Specialist

Allstate
09.2016 - 07.2017

Consultant - Work Study

VIDANT MEDICAL CENTER
08.2015 - 12.2015

Bachelor of Science - Business Administration, Small Business Management And Entrepreneurship

EAST CAROLINA UNIVERSITY

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LASHANTE MARTIN