LaShante' Taylor
Portland,Oregon
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
9
9
years of professional experience
Work History
Manager's Assistant
Metro
Portland, Oregon
01.2020 - 04.2020
- Devised processes to boost long-term business success and increase profit levels.
- Reviewed shift reports to understand current numbers.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Reported issues to higher management with great detail.
Manager of Operations
Hertz/Dollar Rent A Car
Portland, OR
08.2018 - 04.2019
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
- Devised processes to boost long-term business success and increase profit levels.
- Led warehouse improvement initiatives to advance operational efficiencies and increase revenue.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Reviewed shift reports to understand current numbers and trends.
- Investigated and resolved departmental non-conformances.
- Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
- Monitored over 20 employees' day-to-day activities and made plans to rectify issues.
Guest Relations Manager
Dosha Salon And Spa
Portland, OR
01.2011 - 08.2017
- Collaborated with outside departments to coordinate solutions and retain guest satisfaction.
- Monitored guest services personnel for efficiency and accuracy of response to guest complaints.
- Consistently offered personalized recommendations for guest activities based on detailed conversations with clients upon arrival.
- Surveyed guests to check for areas in need of improvement.
- Remained available 8 hours daily to respond to guest needs, complaints or inquiries.
- Coached and developed associates to improve soft skills and recovery techniques.
- Developed and maintained courteous and effective working relationships.
Education
Technical Degree - Medical Insurance Billing
Concorde Career College - Portland
Portland, OR04.2008
Skills
- Schedule Management
- Strong Organizational Skills
- Multi-Line Telephone Systems
- Multitasking and Time Management
- Judgment and Decision Making
- Verbal and Written Communication
- Ease with Computers and Technology
- Microsoft Office Suite
- Confidentiality and Data Protection
- Task Prioritization
- Relationship Building
- High Volume Phone Inquiries
Timeline
Manager's Assistant
Metro
01.2020 - 04.2020
Manager of Operations
Hertz/Dollar Rent A Car
08.2018 - 04.2019
Guest Relations Manager
Dosha Salon And Spa
01.2011 - 08.2017
Technical Degree - Medical Insurance Billing
Concorde Career College - Portland
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