Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Lashantee Barclay

Lewis Center,OH

Summary

With my deep understanding of the telecommunications industry and extensive experience in sales and customer service, I possess the skills necessary to navigate complex systems, troubleshoot effectively, and drive business growth. My approach to delivering exceptional support for clients is focused on ensuring their complete satisfaction at every step of the process.

In addition to my relevant industry experience, I am currently taking a business management class to further enhance my communication skills and sharpen my ability to generate innovative ideas. This additional training will help me become more effective in my work.

I am eager to speak with you and learn more about your company. I am confident that my skills and experience will make me an asset to any organization looking to thrive in a fast-paced environment.

I am also a highly organized concierge with a background in providing exceptional customer service in luxury settings. I am skilled at responding promptly to guest inquiries and concerns while managing multiple tasks. My strengths include strong problem-solving skills, time management, multitasking, and maintaining composure under pressure. I am known for creating personalized experiences that enhance customer satisfaction and loyalty.

Overview

16
16
years of professional experience

Work History

Coincierge

Live easy
Columbus, OH
05.2023 - Current
  • Developed strong relationships with key partners to ensure smooth operations between departments.
  • Handled complaints from customers in an efficient manner while working towards satisfactory resolutions.
  • Generated leads through networking activities, cold-calling prospects, and referrals.
  • Coordinated with appraisers, title companies, lenders, home inspectors, and other third parties
  • Collaborated with colleagues to develop strategies for attracting new clients.
  • Provided accurate information about products, prices, and services.
  • Processed transactions using a point-of-sale system.
  • Built relationships with customers to encourage repeat business.

Verizon Expert

Verizon
Sandusky, USA
11.2011 - 05.2023
  • Sales solutions specialist, electronic sales commission, and hourly base sales.
  • Actively listen to customers, and then provide them with solutions that are exactly what they need.
  • Excite customers about how new products can enhance their lives.
  • Teach customers the best things about their products, so they can immediately enjoy them.
  • Build genuine customer relationships by earning their loyalty and trust.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Recognized by management for providing exceptional customer service.
  • Utilized various software and tools to streamline processes and optimize performance.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Maintained updated knowledge through continuing education and advanced training.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Exceeded customer satisfaction by finding creative solutions to problems.

Telecommunications Operator

Digital Dish
Cleveland, USA
09.2008 - 11.2011
  • Answered incoming calls from customers and provided information about services, products, billing, and technical support.
  • Identified opportunities for process improvement within the team environment.
  • Assisted in training new employees on proper procedures for handling customer requests.
  • Coordinated with other departments to resolve any discrepancies or errors related to customer accounts.
  • Identified customer needs and offered appropriate solutions to meet those needs.
  • Utilized a consultative sales approach to identify customer's wants and needs, then recommended products accordingly.
  • Maintained up-to-date knowledge of all products and services available through the company.
  • Developed relationships with customers in order to increase sales opportunities.
  • Recorded customer contact information accurately in the database system for future reference.
  • Assisted customers with payment processing, including credit card payments and other forms of payment.
  • Followed up with customers after initial phone conversations to ensure satisfaction with purchased product or service.
  • Upsold additional products or services when applicable during phone calls.
  • Adhered to all company policies, procedures and regulations regarding telephone etiquette.
  • Generated leads through cold calling techniques.
  • Conducted follow-up calls with existing clients to cross-sell new products.
  • Documented sales call data in company software.
  • Provided timely, courteous, and knowledgeable responses to information requests.
  • Developed new leads each day at or above quotas.
  • Networked to build client base and promote products to new and existing clients.
  • Achieved established sales targets by generating new customer accounts.

Education

BBA - Business Management

DeVry University
Columbus, OH
06-2027

Business Essentials Certificate - Business Management

DeVry University
Columbus, OH
10-2024

Skills

  • Telecommunication
  • Computer networking
  • Cold calling
  • Typing
  • Sales
  • Negotiation
  • Inside sales
  • Customer service
  • Telemarketing
  • Windows
  • Cash Handling
  • Quality Assurance
  • Customer Service
  • Effective problem solving
  • Strong Work Ethic
  • Outstanding customer service
  • Upselling proficiency
  • Training and mentoring
  • Promotional information
  • Excellent Multitasking
  • Telephone Etiquette
  • Team Supervision
  • Exceptional communication

Accomplishments

  • Deans list

References

References available upon request.

Timeline

Coincierge

Live easy
05.2023 - Current

Verizon Expert

Verizon
11.2011 - 05.2023

Telecommunications Operator

Digital Dish
09.2008 - 11.2011

BBA - Business Management

DeVry University

Business Essentials Certificate - Business Management

DeVry University

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Lashantee Barclay